Empower Young People. Create Lasting Change.
Queensland Youth Services (QYS) is seeking a compassionate, motivated and resilient Case Worker to join our Townsville team.
This is an opportunity to make a genuine difference by supporting young people experiencing homelessness, family conflict, domestic and family violence, mental health concerns, social disadvantage and involvement with the youth justice system.
Working within a supportive multidisciplinary team, you'll provide strengths-based case management, advocacy and practical support to help young people achieve safe, sustainable and positive outcomes.
Key Responsibilities
- Provide strengths-based case management to young people and their families.
- Support young people experiencing or at risk of homelessness and other complex challenges.
- Develop individual support plans and coordinate referrals to housing, education, employment, health and community services.
- Advocate for clients and collaborate with Child Safety, Youth Justice, schools, health providers and community organisations.
- Maintain accurate case notes, records and reporting.
- Manage a diverse caseload while working collaboratively within a multidisciplinary team.
About You
You are:
- Passionate about improving outcomes for vulnerable young people.
- Compassionate, resilient and able to build trusting relationships.
- An effective communicator with strong organisational skills.
- Able to work both independently and collaboratively.
- Committed to trauma-informed, strengths-based practice and continuous professional development.
What You'll Bring
You will have:
- A relevant qualification in Social Work, Community Services, Psychology or a related discipline, or equivalent qualifications and/or experience.
- Experience providing case management or support services to young people.
- Knowledge of youth homelessness, child protection, youth justice and related social issues.
- Strong written communication, case recording and report writing skills.
- Experience working collaboratively with government and community service providers.
- The ability to work respectfully with Aboriginal and Torres Strait Islander peoples and an understanding of the impacts of historical disadvantage and intergenerational trauma.
QYS is a proud Child Safe Organisation committed to safeguarding children and young people. We uphold the National Principles for Child Safe Organisations, the Child Safe Standards and comply with the Queensland Reportable Conduct Scheme. The safety and wellbeing of children and young people is at the centre of everything we do.
Appointment to this position is subject to holding or obtaining a current Working with Children Check (Blue Card) and a Police History Check.
QYS values diversity and is committed to creating a culturally safe, inclusive and respectful workplace where everyone feels valued.
We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people living with disability, members of the LGBTQIA+ community and people of all ages.
Apply Now
If you're passionate about empowering young people and creating lasting change, we'd love to hear from you.
Please email your current resume and a cover letter outlining your experience and suitability for the role to [email protected]
Applications close: Friday, 31 July 2026
Applications will be assessed as they are received, and QYS reserves the right to appoint before the closing date. Early applications are encouraged.
Join Queensland Youth Services and help young people build safer, stronger and brighter futures.
Pay: From $40.49 per hour
Licence/Certification:
- Working with Children Check (Required)
- Police Check or able to obtain one before commencement (Required)
Work Location: In person
