We are seeking a compassionate, organised and professional Funeral Home Administration Assistant to join our team in Rockhampton.
This role is an important first point of contact for families during some of the most difficult moments of their lives. The successful applicant will provide administrative support to our funeral team while liaising respectfully with grieving families, medical professionals and other service providers.
Funeral home experience is not required. However, the role would suit someone with strong administration skills, excellent attention to detail, a calm and professional manner, and the ability to work sensitively in a high-pressure environment.
About the Role
The role is available on either apart-time or full-time basis and will involve a variety of administrative and client-focused duties.
Your responsibilities will include, but are not limited to:
- Answering phone calls as the first point of contact for families, professionals and service providers
- Liaising with grieving families in a compassionate, respectful and professional manner
- Liaising with doctors, nurses, mortuary staff, crematoriums, cemeteries and other relevant parties
- Completing accurate data entry and maintaining records
- Preparing and sending sensitive documents, forms and drafts to families
- Registering deaths with the Registry of Births, Deaths and Marriages
- Receiving, processing and distributing death certificates
- Receiving and releasing cremated remains to families
- Assisting with general office and administrative duties
- Supporting the wider funeral team as required
About You
The ideal candidate will be someone who is calm, reliable, discreet and highly organised. You will need to be comfortable speaking with families who may be upset or distressed, while maintaining professionalism and attention to detail.
We are looking for someone who has:
- Previous administrative experience
- A high level of attention to detail
- A good phone manner and clear communication skills
- Confidence when speaking with families, professionals and team members
- The ability to work both independently and as part of a team
- The ability to follow directions, processes and instructions carefully
- The ability to work in a sometimes high-stress environment
- The ability to meet short deadlines
- Professional presentation and communication
- Discretion, empathy and respect when handling sensitive information
- A current automatic driver’s licence, or willingness to obtain one, preferred
Experience
Funeral home experience isnot essential. Full guidance and training will be provided to the right person.
Experience in administration, customer service, medical administration, legal administration, aged care, community services or a similar professional environment would be highly regarded, but is not essential.
Why Join Us?
This is a meaningful role where your work directly supports families during a difficult time. You will be joining a supportive, friendly team environment where care, professionalism and attention to detail are highly valued.
To Apply
Please submit your resume and a brief cover letter outlining your suitability for the role. You are welcome to send your resume and your cover letter to [email protected]
We encourage applications from candidates who are compassionate, organised and willing to learn.
Pay: $28.12 – $32.00 per hour
Work Location: In person
