- Drive enterprise-wide transformation by uncovering root causes, simplifying complex processes and designing smarter solutions that improve customer and colleague outcomes.
- Work at the forefront of process intelligence using diagnostics, data analysis and process mining to deliver meaningful business impact across large-scale operations.
- Partner with senior stakeholders and cross-functional teams to shape innovative change initiatives, influence decisions and embed continuous improvement across the business.
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
In the role of Consultant, Diagnostics & Solutions, you will join the Enterprise Simplification team that’s doubling down on customer obsession.
Each day, you’ll go above and beyond to:
- Lead diagnostic reviews to uncover root causes of complex business challenges and identify opportunities to simplify, improve performance and enhance customer outcomes.
- Use data analysis, process mining and value stream methods to generate insights and prioritise high-impact improvement opportunities.
- Design practical, innovative solutions across processes, technology, governance and operating models to drive measurable business results.
- Partner with cross-functional stakeholders to gather insights, build alignment and influence support for simplification initiatives.
- Develop clear benefit cases, success measures and reporting to track outcomes and demonstrate value realisation.
- Support the delivery and implementation of process improvement initiatives, ensuring effective execution and sustainable change.
- Create high-quality materials, frameworks and standards to support diagnostics, solution design and continuous improvement practices.
- Provide guidance, training and knowledge sharing to uplift capability and embed process intelligence across the business.
We’re looking for the best and brightest to deliver the best for our customers. You’ll need:
- Strong analytical and problem-solving skills, with the ability to unpack complex challenges and turn insights into practical solutions.
- Experience in process improvement, diagnostics, re-engineering or operational excellence within complex environments.
- Capability to use data, process mining and value stream thinking to identify opportunities and drive measurable outcomes.
- Commercial acumen and sound judgement, with the ability to balance customer, business, risk and operational considerations.
- Strong stakeholder engagement and influencing skills, with the ability to build trusted relationships across teams and seniority levels.
- Excellent communication skills, including the ability to simplify complex information and present clear recommendations.
- Adaptability and resilience to work through ambiguity, manage competing priorities and support change in fast-paced environments.
- Relevant experience or qualifications in Lean, Six Sigma, Process Mining or related disciplines would be highly regarded.
A diverse and inclusive workplace works better for everyone
We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.
For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via [email protected] (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
At NAB, we’re committed to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
