Inbound Call Centre Operator
About us:
We are an inbound call centre operating 24/7/365, located in Keilor Park, Victoria, 3042.
As an operator, you will be the first point of contact for our clients and provide the best possible service.
Position Available:
- We are seeking one inbound phone operator.
- 18-25 hours per week across a fortnightly roster
- We are seeking applicants available to work a range of business hours, after hours, weekends & public holidays.
- After hours includes a range of afternoon, evening, and midnight shifts
- Inbound call handling and message taking. No sales calls.
- Free onsite parking, secure after hours.
Skills and Requirements:
- Previous call centre experience essential
- Excellent communication skills both written and verbal
- Clear and articulate phone manner
- Proficiency in using a computer
- Good typing/keyboard skills - minimum 30 words per minute
- Experience using multiple programs and/or multiple screens
- Ability to follow listed procedures
- Ability to handle high call volumes and work well under pressure
Availability and Training:
- You must be available for initial full-time training on-site for a minimum of four weeks. Including two weeks at 8am-4pm Mon-Fri, and two weeks at 12pm-7pm Mon-Fri.
- Good ongoing availability required, with no restrictions
- Flexibility to cover leave and last minute sickness
Mature age applicants encouraged to apply. Must have reliable transport.
If you have the above-mentioned skills and experience, please apply.
$32.31 per hour Base Casual Rate - plus shift rates and penalty rates as per Contract Call Centres Award 2020.
Only shortlisted candidates will be contacted.
To apply online please click the 'Apply' button below or send your CV to [email protected]
Pay: $32.31 – $45.24 per hour
Ability to commute/relocate:
- Keilor Park VIC 3042: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- What is your current typing speed in words per minute (wpm)?
Experience:
- Call centre: 1 year (Preferred)
Language:
- English as first language (Preferred)
Work Authorisation:
Work Location: In person
