At The Ritz-Carlton, Melbourne, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By joining us as an Events Coordinator, you will help create exceptional events and group experiences that leave lasting memories while delivering the legendary service that defines our luxury brand.
Position Summary
As an Events Coordinator, you will play a key role in the planning, coordination, and execution of events, meetings, and group bookings across the hotel. Working closely with Event Managers, Sales, Reservations, Front Office, Revenue Management, Food & Beverage and operational teams, you will ensure seamless event delivery from enquiry through to execution.
This role is ideal for a highly organised hospitality professional who thrives in a fast-paced environment, enjoys building relationships, and is passionate about creating memorable guest experiences.
What You'll Do:
- Coordinate the planning and execution of meetings, events, social functions and group bookings.
- Prepare and maintain detailed Banquet Event Orders (BEOs) and event documentation.
- Assist with event logistics including room setup requirements, catering, audiovisual arrangements and special guest requests.
- Support group reservations management, room block administration and rooming list coordination.
- Partner with Sales and Event Managers to maximise business opportunities and deliver exceptional client experiences.
- Build and maintain strong relationships with clients, guests and internal stakeholders.
- Conduct event administration, reporting and database management activities.
- Support site inspections and familiarisation visits.
- Deliver personalised service aligned with The Ritz-Carlton Gold Standards and Marriott International brand expectations.
- Resolve guest and client enquiries with professionalism and a commitment to service excellence.
About You:
- Previous experience in Events, Hospitality, Group Reservations, Sales Coordination or Hotel Operations.
- Exceptional organisational skills and strong attention to detail.
- Ability to manage multiple priorities in a dynamic environment.
- Strong verbal and written communication skills.
- Passion for guest service and luxury hospitality.
- Intermediate Microsoft Office skills.
- Experience with Marriott systems such as CI/TY, Marsha or Empower is advantageous.
- Full working rights in Australia.
Our Benefits:
- Exclusive staff discounts on food and beverage and hotel accommodation across Marriott International hotels worldwide.
- Life with the Works benefits including flexible work opportunities and wellbeing initiatives.
- World-class training, development and career progression opportunities within Marriott International.
- Employee Assistance Program supporting your physical, emotional and financial wellbeing.
- Employee Referral Incentive Program.
- Be part of the world's largest hotel company, committed to diversity, equity, inclusion and belonging.
Join The Ritz-Carlton
At The Ritz-Carlton, Melbourne, we believe our Ladies and Gentlemen create the experiences that set us apart. If you are passionate about luxury hospitality, building meaningful guest connections and delivering exceptional events, we would love to hear from you.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
