Customer Service Officer - Commercial Sales Support
- Deliver seamless end-to-end customer support
- Thrive in a high-energy role managing multiple priorities and opportunities daily
- Work cross-functionally with sales, marketing, logistics, and manufacturing teams
If you thrive in a fast-paced environment, love collaborating across teams, and enjoy turning opportunities into results-this is your chance to shine. Join our Interior Systems team based in Wetherill Park and play a key role in shaping commercial building solutions that make a difference.
About the Role
As a Customer Service Officer, you'll be at the centre of our operations-supporting sales, strengthening customer relationships, and ensuring our commercial projects run smoothly from opportunity to delivery. This is more than customer service - it is a dynamic, high impact sales support role.
What You'll be Doing:
Customer & Sales Support
- Manage enquiries and orders via phone and email with speed and accuracy
- Keep customers informed on manufacturing timelines, delivery updates, and any changes
- Deliver responsive, professional, and solutions-focused service
Pipeline & CRM Ownership
- Manage and maintain the commercial project pipeline through CRM
- Ensure accurate tracking, reporting, and forecasting of opportunities
- Maintain CRM compliance and produce regular activity and sales reports
Order & Account Management
- Process customer orders, credits, and returns efficiently
- Handle quality issues and complaints with professionalism and urgency
- Support Tier 1 commercial customers and major project accounts
Sales Growth & Lead Generation
- Build sales pipelines through outbound calling and lead nurturing
- Support external sales reps by setting appointments and progressing opportunities
- Assist in closing smaller sales opportunities
Collaboration & Impact
- Act as a bridge between sales, estimating, logistics, and manufacturing
- Participate in Sales & Operations Planning (S&OP) and forecasting
- Partner with Marketing on campaigns and promotions
- Build and maintain strong, long-term relationships with key stakeholders
Your Hours of Work: Monday to Friday from 8:00am to 4:00pm
What you bring to the role
You're a motivated, customer-focused professional who enjoys building relationships and solving problems. You take initiative, stay organised under pressure, and bring a positive, team-first attitude to everything you do. To be successful in this role, you'll have:
- 5+ years' experience in customer service or sales support
- Strong experience with SAP, CRM systems, and Microsoft Office (Excel)
- Proven ability in lead generation, nurturing, and pipeline management
- Understanding of the commercial construction industry
- Excellent communication skills and a confident, professional manner
- Strong organisational skills with the ability to manage multiple priorities
- A proactive, self-driven mindset with strong attention to detail
- Ability to thrive in a fast-paced, high-volume environment
What we offer
We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team:
- Supportive and collaborative culturethat fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
- Care and wellbeing offerincludes up to 14 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.
- Rewarding careerwith on-the-job learning, development, and upskilling opportunities within and across our brands
How to Apply:
Just click on the Apply for this job button.
We encourage you to apply even if you don't meet 100% of the requirements. If you're passionate about making a positive impact and you see yourself in this role, we'd love to hear from you!
At CSR, we're building a better future together.
We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.
At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.
To find out more about us, visit www.csr.com.au
We have a strong commitment to workplace health and safety and the wellbeing of our people. Successful candidates will be required to undertake a pre-employment medical including drug and alcohol screening and a background check.
