JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world!
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.
What this opportunity involves:
Acting as a trusted advisor within an established national team, you'll support a fast-paced, high-volume Parcel Locker portfolio for an iconic Australian brand. This role is central to delivering property portfolio management excellence, promoting and implementing best practice across a geographically dispersed mix of leased premises. At JLL, we embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career. You'll be the single point of accountability for the portfolio, providing end-to-end execution of license options and renewals, lifecycle management, landlord relationship oversight, and portfolio governance. This position demands a highly organized, outcome-focused professional who takes clear ownership of tasks, follows issues through to resolution, and maintains momentum in a complex, deadline-driven environment. Success requires a strong bias for action, the ability to manage competing priorities and inputs from multiple stakeholders, and a disciplined approach to accuracy, controls and delivery across an operationally critical leasehold portfolio. Working collaboratively across the broader Account and Real Estate Management Services (REMs) business, you'll act as a subject matter expert, strengthening governance, reducing portfolio risk and improving landlord outcomes.
Key Responsibilities include:
Manage end-to-end execution of license options, renewals and critical date management across the Parcel Locker portfolio
Build and maintain strong landlord relationships, coordinating timely resolution of complaints, disputes, statutory enquiries and operational issues
Oversee portfolio governance, reporting and expenditure, ensuring accuracy and alignment with contract deliverables
Maintain accurate portfolio records, documentation and systems in line with governance and audit requirements to reduce risk
Coordinate seamlessly across key stakeholder groups including the Out of Home Team, Property, Paralegal and Lease Administration functions
Provide subject matter expert advice to clients and internal teams on property and portfolio management best practices
Monitor lease compliance obligations and interpret lease terms to support decision-making and mitigate exposure
Deliver clear, concise communication and reporting to stakeholders, balancing competing priorities in a deadline-driven environment
Sounds like you? This is what we're looking for:
Minimum 3 years' experience in property transactions, portfolio management or commercial property services with a strong track record of delivery
Current Real Estate License or Certificate of Registration
Solid experience in commercial or retail property management with demonstrated stakeholder management capability
Strong financial acumen including outgoings, budgeting, reconciliations and arrears management
Proven ability to interpret lease terms and manage compliance obligations across a portfolio
High attention to detail with a focus on data accuracy, governance and risk mitigation
Exceptional organizational skills with the ability to manage multiple priorities and maintain momentum across complex portfolios
Clear, concise communication and reporting skills with the ability to engage effectively across tenants, landlords and internal teams
Tertiary qualification in Property, Real Estate or equivalent discipline (preferred)
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspires the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognize and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Apply today, quoting job reference number REQ532499
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
