Why join us?:
Join DWF and play a key role in driving billing excellence across a complex portfolio of insurance matters, including Lloyd's of London and international insurer clients.
As part of the Claims Administration Team, this role is responsible for providing exceptional customer service to customers, claimants, clients and services providers. Working closely with the Claims Administrator Team this role involves, answering incoming telephone call, entering notes of the phone calls onto the claim databases, and working with internal and external client systems, and general back up of the Claims Administration Team
Responsibilities:
Administrative Support - Technical
Making clear file notes of the phone conversations in the claims database
Management of shared inboxes and distributing correspondence to the appropriate claims handlers.
Administrative back up of the claims admin team
Assist with meeting room bookings
Supporting own as well as the achievement of company goals and vision
Utilisation of Claims Databases
Entering and opening claims and incidents
Saving e-mails and documents
Preparing letters
Basic system maintenance as required
Support Claims Admin Team members as required
What will help you succeed in this role?:
Customer care call support
Customer care call support
Answering incoming calls for the Australian Claims team
Creating a first positive and lasting impression, for our clients and their injured customers, both on the phone and through correspondence
Providing feedback to the clients of the phone call.
Entering incidents where required.
Making file notes in the claims database and files summarising the phone calls.
Creation of incident call status and update reports as requested
What we offer:
- The opportunity to work within a leading global legal and business services organisation.
- Exposure to complex international insurance and London Market billing practices.
- A collaborative and supportive team environment.
- Ongoing learning, development, and career growth opportunities.
- A culture focused on inclusion, wellbeing, and professional excellence.
- The chance to make a meaningful impact on business performance and client outcomes.
About us:
DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, transparency, and certainty for clients around the world without compromising on quality. We are committed to delivering positive outcomes for our colleagues, clients, and communities while fostering a culture where everyone feels valued, respected, and empowered to bring their authentic selves to work.
We are proud to be an equal opportunities employer and welcome applications from people of all backgrounds and experiences. If you require adjustments during the recruitment process, we're here to support you.
Ready to take ownership of a specialist billing function and build your expertise within a global organisation? Apply now and join DWF's high-performing General Insurance team.
