Senior Infrastructure & Cloud Service Performance Lead
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Clerk Grade 9/10 $129,464 - $142,665 plus super
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Ongoing Full-Time opportunity
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Location (Sydney, Parramatta, Gosford) hybrid working available 2 days per week required in office
About the Team
Government Shared Services (GSS) delivers critical corporate and technology services that support NSW Government agencies at scale. Within DCS, the team operates across complex, multi-supplier environments to ensure infrastructure, network and cloud services are reliable, performant and cost-effective enabling better outcomes for citizens and agencies alike.
About the Role
As the Senior Infrastructure and Cloud Service Performance Lead you will be responsible for establishing and maintaining a clear, consolidated view of end-to-end service performance, demand and cost across infrastructure, network and cloud services.
Working across internal teams and external service providers, you will bring together fragmented data to provide meaningful insights, support governance forums, and drive continuous improvement across a large-scale, multi-supplier environment.
Key Responsibilities
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Develop and maintain a single view of service performance, consolidating data across infrastructure, network and cloud services
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Provide insights on performance, risk, demand and cost, identifying gaps and dependencies
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Deliver executive-ready reporting, dashboards and governance packs to support decision-making
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Coordinate service performance cadences including QBRs and governance forums
Support continuous improvement and cost optimisation initiatives across service delivery
About You
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Proven experience in infrastructure, cloud or managed services environments
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Strong ability to analyse complex data and translate it into clear insights
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Experience working across multi-supplier or vendor environments
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Confidence engaging with stakeholders and influencing without direct authority
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Understanding of service performance management, governance and commercial processes
How to apply
If this role sounds like you click the apply now button and include a resume (max 5 pages) and cover letter (max 2 pages) outlining how your skills and experience match the role.
Why work for us?
There are lots of reasons why a role with us is rewarding - working with us gives you:
The opportunity for meaningful work that matters to all of us in NSW
We have a hybrid work model (in-office and from home) with opportunity for flexible or condensed hours, with our offices always open to you balancing flexibility and connection
Flexible leave so you can recharge and make time for what counts
Much more than just a job, you can build a career here
Access to health and well-being programs including Fitness Passport
Salary Grade 9/10, with the base salary for this role starting at $129464 base plus superannuation
For enquiries relating to recruitment please contact Tiffany Martin via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Friday 10 July 2026 at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or
[email protected].
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
