We are seeking a confident and customer-focused Dental Assistant/ Receptionist to join our team at K1 Dental on a full-time basis.
Weekend work available!
About National Dental Care
National Dental Care is one of Australia’s largest dental service providers, with a nationwide network of modern dental practices utilising the latest digital technologies - including scanners, CBCTs, and CEREC. At NDC, we pride ourselves on our collaborative, team-focused culture and outstanding training and development opportunities. This is a fantastic opportunity to join a supportive network of almost 1000 dental professionals and take your dental career to the next level. Our company is uniquely led by an elite group of dentists who form the Clinical Advisory Committee.
About the Role
As a Dental Assistant/ Receptionist in our thriving K1 Dental practice, you’ll play a key role in clinical treatment and administrative support. You’ll confidently and expertly assist practice clinicians while engaging with patients in a positive, professional manner. Your energetic nature and strong organisational skills will help ensure the ongoing success of the practice and the satisfaction of patients.
Key responsibilities include:
- Maintain a tidy, presentable waiting room and desk
- Meet and greet patients as they arrive for appointments in a bubbly welcoming manner
- Scheduling of appointments and management of confirmations/reschedules/recalls
- Processing accounts with Hicaps machine.
- Respond, act on and distribute incoming and outgoing emails, postage and internal messages
- Scan patient documents/x-rays to patient file
- Manage incoming/outgoing phone calls
- Manage patient traffic within the practice for up to five dentists concurrently
- Ensuring patient correspondence is sent out promptly and efficiently
- Record cancellations and no-shows
- Collect and receipt payments from patients at time of treatment
- Liaising with other practices and staff involved with a patient’s care/treatment
- Answering patient enquires (this may include, following up with a practitioner with the need to phone the patient back)
- Preparing day sheets, charts and patient files for the business day to ensure dentists are organised with patient information and running to time
- Maintain and manage patient records in compliance with privacy and security regulations
- Maintain a professional reception area
- Chairside assisting/steri – with flexibility to cover in times of need increased patient load and staff absence/leave
Skills & Experience
You have:
- Previous experience as a Dental Assistant/Receptionist (Minimum 2 years experience)
- Proficiency in MS Office and sound computer literacy
- Experience with Dental 4 Windows (D4W) (desirable)
You are:
- An experienced, professional, accountable dental receptionist
- Highly organised and an excellent communicator
- Customer focused and dedicated to ensuring every patient has a positive experience when visiting the practice.
- Willing to contribute to the success of the practice by demonstrating a commitment to the practice values and team/business goals
What We Offer
- Ongoing training and development opportunities to help you achieve your career goals
- Fantastic networking opportunities with highly-skilled professionals across Australia
- Competitive remuneration packages, great incentive schemes, and attractive benefits
- A fun, supportive culture with a team that loves to connect and celebrate achievements
- Modern practices that employ the latest dental technologies and equipment
- Local community engagement through regular fundraising, donating, and volunteering
How to Apply
Is this the ideal role for you? If you’d like to join a fast-growing Australian business focused on your success, click the ‘Apply’ button now.
Pay: $30.00 – $35.00 per hour
Experience:
- Dental clinic: 1 year (Preferred)
Work Authorisation:
Work Location: In person
