About the role
We have an exciting opportunity for someone to step into a leadership role where you can shape how work gets done and support a team to deliver their best every day. As a Team Leader in Settlement and Funding Operations, you’ll lead a high-performing operational team, bringing together people, process and performance to deliver consistent, high-quality outcomes for our customers and partners.
A big part of this role is supporting the settlement and funding requirements across our BOQ Specialist, Business Banking and Commercial lending portfolios, meaning you’ll be working closely with teams and stakeholders in some of our more complex and fast-moving lending environments.
You’ll be close to the detail while also looking ahead, using insights, trends and feedback to continuously improve how the team operates and how we deliver across the end-to-end lending journey. From supporting day-to-day operations through to embedding change and uplifting capability, you’ll play a key role in creating a strong, accountable and customer-focused environment.
This role also partners closely across the business, building strong relationships with stakeholders and contributing to broader initiatives that strengthen and simplify how we work. It’s a role where your leadership, curiosity and ability to bring people on the journey will really make a difference.
About you
You’re an experienced operations leader who enjoys supporting and developing others while delivering great outcomes as a team. You bring strong communication and stakeholder skills, and you’re confident setting direction, providing clarity and influencing positive outcomes across a range of situations.
You’re comfortable balancing customer, risk, business and people priorities, and you stay calm and focused in a fast-moving environment. You use data and insight to guide decisions, and you’re always looking for ways to improve how things work - whether that’s through coaching your team, refining processes or supporting change initiatives.
Most importantly, you bring a people-first leadership style. You’re someone who builds trust, creates a positive and inclusive team environment and takes pride in helping others grow, while delivering consistently strong outcomes together. If this sounds like you – come join the team
About us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Our perks
At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.
Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:
Flexible working arrangement - Balance your work and personal life with ease.
Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
Purchase additional annual leave - Need more time off? You can buy extra leave days.
Discounted private health insurance plan - Take care of your health with our special rates.
Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.
We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!
How to apply
To apply for this role, follow the links.
BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Please no agency applications.
