Employment Type: Permanent Full Time and Part Time Opportunities Available
Position Classification: Admin Off Lvl 5
Remuneration: 79171.07 - 80966.53 full-time equivalent base salary range (+12% super + 17.5% leave loading and salary packaging)
Hours Per Week: up to 38
Requisition ID: REQ670222
Location: Randwick
Applications Close: Midnight on 5 July 2026
For role related queries or questions contact Sally Whitney on [email protected]
At the Sydney Children's Hospitals Network, every role helps children and young people live their healthiest lives.
As the largest paediatric health service in Australia, we care for thousands of children each year, in hospital and at home. Our people are united by compassion, collaboration and excellence in care.
Join a team where your passion for paediatric care truly makes a difference. ‘We are looking for a team member who is enthusiastic and passionate about customer service to join our Emergency department at Sydney Children's Hospital . The role of the Patient Experience Officer is customer focused and is responsible for enhancing the journey of patients and families through the Emergency department. The aim is to improve the communication and experience of patient located in the Emergency department.’
Sydney Children’s Hospital, Randwick — one of Australia’s leading specialist medical centres for children — has entered an exciting new chapter with the opening of the Bilima Building in November 2025. This state-of-the-art redevelopment will enhance our ability to deliver world-class care to seriously ill and injured children from across NSW and beyond. As part of the Sydney Children’s Hospitals Network, our hospital provides a comprehensive range of paediatric and adolescent medical and surgical services, treating children with a variety of complex conditions.
Located in Sydney’s eastern suburbs and co-located with Prince of Wales Hospital and the Royal Hospital for Women, our campus offers easy access to beaches, amenities, and public transport. At Sydney Children’s Hospital, Randwick, we put children first — always. You’ll be part of a warm, supportive environment dedicated to improving the lives of children and their families.
What you'll be doing
The role of the Patient Experience Officer will be one that is customer focused and passionate about delivering a great customer experience every day. This position is responsible for enhancing effective patient and carer communication, particularly between the patient, carer and clinical staff.
The focus of the role is improving the experience for patients located in the waiting room of the Emergency Department
Oversee the coordination of patient and carer communication in the emergency department waiting room.
Additional Benefits (where applicable): Flexible work opportunities, Salary packaging and meal entertainment benefits, accrued days off (ADOs), fitness passport, employee assistance program (EAP)
How to Apply:
Click ‘Apply Online’ and submit your application including:
- Demonstrated customer-focused service delivery skills.
- Demonstrated resilience, flexibility and initiative.
- Excellent interpersonal skills, in particular the ability to interact well with all emergency department staff.
- Demonstrated ability to work independently with minimal supervision.
- Sound negotiation skills.
- Demonstrated ability to problem-solve.
- Ability to work as part of a team.
