About Clarity Health Care
Clarity Health Care is an accredited mental health service providing multidisciplinary, evidence-based care to individuals experiencing mental health concerns or diagnosed mental illness.
Our team includes psychiatrists, psychologists, social workers, occupational therapists, and registered nurses who work collaboratively under recovery-oriented and bio-psycho-social models of care.
Care is delivered through clinic appointments, telehealth, outreach, and structured group programs. Collaboration, continuity of care, and evidence-based practice are central to Clarity’s model, ensuring every client receives safe, person-centred, and effective treatment.
You can learn all about our work by visiting our website.
Role overview
The Clinic Support Outbound team plays a critical role in maintaining the efficiency and responsiveness of our busy mental health clinic through proactive communication and administration support. This role ensures referrals are actioned promptly, follow up tasks are completed, and client engagement remains consistent throughout the client journey.
The Outbound team supports clinicians, partnerships, and internal workflows through proactive administration processes that help ensure timely access to care and efficient clinic operations. This role requires an understanding of mental health presentations and a compassionate approach when supporting clients, families, clinicians, and service providers
Key Responsibilities
-
Deliver exceptional client service and act as the first point of contact for clients and referrals.
-
Manage referral intake, client bookings, appointment scheduling, and clinician allocation.
-
Support clients throughout their care journey with professional, empathetic communication.
-
Provide administrative support for clinical programs, including data entry, billing, reporting, Medicare processing, and payment follow-up.
-
Maintain accurate client records and referral information across clinical systems.
-
Manage clinician diaries, cancellations, waitlists, and rescheduling to optimise occupancy and service delivery.
-
Support daily clinic operations, including reception, scheduling, payments, meetings, and general administration.
-
Collaborate effectively with clinicians, team members, and external stakeholders across multiple locations.
-
Ensure compliance with privacy, confidentiality, safety, and organisational policies.
-
Contribute to a positive team culture through strong organisation, accountability, and attention to detail.
About you
-
Minimum 3+ years experience in a customer service or administration role
-
Strong verbal and written communication skills with a friendly, empathetic, and professional approach
-
Ability to work effectively in a fast-paced clinic environment while managing multiple tasks and competing priorities
-
High level of attention to detail and organisation
- Confidence in handling challenging conversations
- Strong administration and problem-solving skills
- Ability to work both independently and collaboratively within a team across locations
-
Willingness to learn, ask questions, and seek support when needed
- Experience using different computer systems – Microsoft 365, Word, Excel, Powerpoint, Teams, knowledge of Halaxy is an advantage
-
You will hold a current Working With Children Check and Police Check (or be willing to obtain both prior to commencement).
What We Offer:
-
A value driven organisation, where our team have chosen our values: integrity and honesty; inclusive and person centred; continuous learning; accountability; respect
- We are deeply passionate about a supportive work environment and looking after your mental wellbeing, which include Employee Assistance Program, Workplace wellness initiatives One on one wellbeing support as part of supervision
- A workplace that is fun and exciting to be a part of, working with a team that doesn’t take ourselves too seriously, and think we have a sense of humour, bi-monthly group social events
- We value diversity, equity, and inclusion at Clarity Health Care. We aim to continue building a team with a variety of backgrounds, identities, and life experiences
- Career development opportunities as part of our growing and diversified business.
If this role sounds like you and you're passionate about delivering exceptional client experiences in a fast-paced, supportive healthcare environment, we'd love to hear from you.
