Employment Type: Permanent Full Time
Position Classification: Administration Officer Level 3
Remuneration: $73,915.12 - $76,218.80 pa + Super + Salary Packaging
Hours Per Week: 38
Requisition ID: REQ677149
Location: Tamworth Hospital
Closing Date: Sunday 19 July 2026
Help create a positive patient experience from the very first interaction.
Are you an organised and customer-focused administrator who enjoys working in a fast-paced healthcare environment? Join our Outpatient Centre Administration team and play an essential role in supporting patients, clinicians and the wider multidisciplinary team. Every appointment you coordinate and every patient you assist helps ensure timely access to quality healthcare.
About the Team
The Outpatient Centre Administration team is at the heart of a busy outpatient service, providing essential support across a high volume of specialist clinics. Working closely with multidisciplinary clinical teams, we coordinate appointments, manage referrals and ensure patients receive a seamless experience throughout their healthcare journey.
Our team is collaborative, supportive and committed to delivering exceptional customer service. We take pride in creating a welcoming environment for patients, families and carers while ensuring our clinicians have the administrative support they need to deliver high-quality, patient-centred care.
About the Role
As an Administration Officer, you'll be the first point of contact for many patients, providing professional and compassionate customer service over the phone, via email and in person. You'll play a vital role in ensuring outpatient clinics run efficiently by coordinating appointments and supporting the day-to-day administrative functions of the service.
Your responsibilities will include:
- Managing patient referrals and appointment bookings.
- Registering patients and maintaining accurate electronic records.
- Coordinating both face-to-face and Telehealth clinics.
- Providing high-quality customer service to patients, carers and healthcare providers.
- Processing billing and supporting the efficient delivery of outpatient services.
- Working collaboratively with clinicians and administration colleagues to ensure smooth clinic operations.
No two days are the same, making this an ideal opportunity for someone who enjoys variety, problem-solving and working in a dynamic healthcare environment.
About You
You're a motivated administration professional who enjoys helping people and thrives in a busy outpatient setting. You bring a positive attitude, excellent organisational skills and a commitment to delivering exceptional customer service.
You'll also have:
- Strong communication and interpersonal skills, with the ability to build positive relationships with patients, families and colleagues.
- Excellent organisational skills and the ability to manage competing priorities while maintaining accuracy.
- A collaborative approach and willingness to contribute to a supportive team environment.
- The flexibility to adapt to changing priorities in a fast-paced workplace.
- A patient-centred mindset with a genuine commitment to providing compassionate service.
Support and Development
From day one, you'll be supported by the Outpatient Centre Administration Manager and an experienced administration team who are committed to helping you succeed. You'll receive comprehensive on-the-job training and guidance on local procedures and systems, with the opportunity to develop an individual training plan within your first three months to support your ongoing professional development.
Why join Hunter New England Health?
- Be part of one of the largest and most diverse Local Health Districts in NSW
- Influence digital solutions that directly support patient care and clinical outcomes
- Salary packaging options
- Work collaboratively with passionate clinicians and digital health professionals
- Enjoy career development opportunities within NSW Health
- Make a real difference across a large, complex health service
Fitness Passport for you and your family
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What you'll be doing
Provide an efficient and effective administrative/clerical service within the Unit
Need more information?
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For role related queries or questions contact Kierra Seymour on
[email protected]
Information for Applicants:
Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via [email protected] or 1300 40 25 23.
To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.
We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.
At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact [email protected] for confidential support to ensure an equitable, barrier-free application process.
Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.
An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.
This position is full time; however, part time/job share arrangements may also be considered.
Casual opportunities may be available for recommended applicants.
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