Position: Part Time – Medical Secretary
Location: Box Hill
· Start up Orthopaedic Surgeon – Hybrid role – Xestro Medical Software
· Brand ambassador hands-on role – Commencement asap – 4 days per week
· Extremely amiable Surgeon – Role with growth opportunities - Variety
Do you pride yourself on your customer service skills? Are you interested in a role with growth? Then please read on.
Our Surgeon has an exceptional career opportunity for a candidate with exceptional customer service traits. We are looking for a candidate who is extremely confident and proud of their people skills, particularly when assisting the Surgeon on a weekly basis with face to face marketing to GPs (Eastern suburbs of Melbourne). They also take pride in being a gatekeeper for the Surgeon, allowing the Surgeon to do what they do best and the Secretary to take care of all administration tasks.
About Us:
We are a new medical practice led by an established Surgeon (Orthopaedic, foot and ankle), in the Eastern suburbs area. Our practice mission is to make a difference in our patients lives, to provide them with empathy and support during their patient journey.
Our practice benefits from convenient WFH options and onsite presence when undertaking consulting sessions. Utilising your internet, you will be supplied with a laptop and practice mobile to utilise when working from home, and onsite.
Rooms with Style’s Virtual Reception team is currently looking after this Surgeon, and will provide handover training for this role.
About You:
We’re looking for a warm, engaging and capable Medical Secretary who is excited by the opportunity to grow with the practice. This role will suit someone with a warm empathetic manner, strong attention to detail, self‑motivated, patient‑focused and bubbly, who enjoys contributing to a modern, paperless practice. You will be central to building efficient systems and processes that support high‑performing operations and consistently excellent patient care.
Key Qualifications and Attributes:
- Demonstrated experience using medical software programs.
- Outstanding communication skills coupled with a positive, proactive attitude.
- Professional demeanour with exceptional customer service and high attention to detail.
- Brand ambassador attributes to assist the Surgeon onsite when visiting GPs and hosting GP events.
- Ability to work both independently and collaboratively, demonstrating strong leadership qualities.
- Experience with Theatre Booking, Quoting and Billing, including AMA rates, Gap and Known Gap fees
- Proficiency in troubleshooting and IT-related tasks.
- Ability to excel under pressure in a fast-paced environment, while effectively managing multiple tasks.
- Has a car and a current drivers licence
Responsibilities:
- Take the lead in the development and implementation of new practice systems and processes.
- Manage consultation sessions (including consultant billing) and warmly greet patients.
- Managing inbox, email, website, efax etc.
- Provide exceptional customer service through effective phone/email communication and patient interactions.
- Managing patient records including uploading reports/tests/referrals
- Coordinate patient appointments and manage scheduling.
- Perform general administrative tasks, such as scanning, faxing, sorting mail, and managing patient inquiries.
- Support Surgeon with various administrative and ad-hoc tasks.
- Exhibit flexibility and dedication to accommodate Specialist and practice needs.
Working Hours:
Four days per week (the days off that you will have over a 4 week roster are: 2 x Thursdays , 1x Friday, and 1x Tuesday.
The hours per day will be between 8:30am till 4:30pm/5:00pm (30 minute unpaid lunch break). The practice runs over a 4 week roster.
Onsite attendance will be between, Epworth Eastern (3x a month), Richmond (2x a month), Heidelberg (1x a month) and Blackburn (1x a month). You will travel weekly to assist the surgeon at GP events located in the Eastern suburbs.
As this is a start up position, initially there will be over 50% of the working time WFH, as the practice consulting session grows, this will reduce, but there will always be some component of WFH each week.
Parking provided – to be negotiated.
Pay rate:
$38.00 to $40.00 per hour plus super
If you are a dedicated professional with the required skills and experience, we encourage you to take advantage of this exciting opportunity. To express your interest, please submit your resume and a cover letter, referencing Ref: 1091. We look forward to reviewing your application.
Please note, the hourly rate for the successful candidate will be contingent upon factors such as relevant experience, required upskilling and any necessary training. The listed rate is intended as a general guide and may be adjusted in accordance with these criteria.
The successful applicant is required to have full working rights in Australia and will be asked for relevant documentation during the recruitment process. Please note that a Vevo Check to verify your Australian Working Rights will be undertaken and is part of the application process for this role.
Pay: $38.00 – $40.00 per hour
Benefits:
Work Location: Hybrid remote in Box Hill VIC
