Looking for a role that offers variety, stability and a great team culture?
We're looking for a customer-focused professional who enjoys problem-solving, thrives in a fast-paced environment and takes pride in delivering exceptional service. If you're looking to join a growing business where your contribution is valued, we'd love to hear from you.
The Role
As a Customer Service Specialist, you'll be the first point of contact for customers across Australia. You'll manage enquiries, coordinate services, liaise with contractors and internal teams, and help ensure a seamless customer experience from start to finish.
Key Responsibilities
Managing inbound and outbound customer calls
Coordinating bookings, service requests and maintenance enquiries
Responding to customer enquiries via email and CRM platforms
Liaising with customers, contractors and internal teams
Managing customer cases through to resolution
Maintaining accurate customer records and documentation
Assisting with invoicing and administrative tasks
Building strong customer and stakeholder relationships
What You Bring
Previous customer service experience
Strong written and verbal communication skills
Ability to multitask and manage competing priorities
A proactive and solutions-focused approach
Experience using CRM systems
Strong attention to detail and organisational skills
A positive attitude and team-first mindset
Why Join?
Monday to Friday, 9am – 5pm hours
Hybrid work options after training
Free onsite parking
Supportive and collaborative team environment
Opportunity to develop across multiple areas of the business
Growing national business with long-term career opportunities
Fast-paced role offering variety and autonomy
If you're looking for a role where no two days are the same and you can make a real impact across the business, we'd love to hear from you.
