Customer Service & Support Officer (Full-Time)
Join Our Team
We are looking for a motivated and customer-focused Customer Service & Support Officer to join our growing, family-oriented business. This is an excellent opportunity for someone who enjoys working with people, thrives in a collaborative environment, and takes pride in delivering exceptional customer service.
As a key member of our team, you will be responsible for assisting customers, processing orders, managing enquiries, and ensuring a positive customer experience. You will work closely with our sales and production teams while maintaining strong relationships with customers through phone and email communication.
Key Responsibilities
- Process customer orders accurately and efficiently
- Respond to customer enquiries via phone and email
- Provide product and service information to customers
- Liaise with customers regarding orders, deliveries, and general enquiries
- Coordinate with internal sales and production teams to ensure customer requirements are met
- Assist with light packing duties and organising deliveries when required
- Maintain high levels of customer satisfaction through professional and timely service
- Resolve customer issues and provide effective solutions
About You
To be successful in this role, you will possess:
- Excellent verbal and written communication skills
- Strong organisational and time management abilities
- Good computer literacy and confidence using business software
- A positive attitude and strong attention to detail
- The ability to work independently and as part of a team
- Strong problem-solving and customer service skills
Job Types: Full-time, Permanent
Pay: $52,000.00 – $59,000.00 per year
Application Question(s):
- How would you evaluate your proficiency in spoken English?
- How would you evaluate your proficiency in written English?
Language:
Work Authorisation:
Work Location: In person
