Delivery & Service Coordinator – Cars24 (Villawood, NSW)
Excellent Base + Monthly Commissions | Career Growth in Australia’s #1 Online Car Dealership | Be part of an AutoTech business valued at $3.3B!
About Cars24
Cars24 is one of the world's leading AutoTech companies and Australia's largest online pre-loved car dealership. Backed by a $3.3B global unicorn, we're transforming how Australians buy cars, combining technology, world-class refurbishment, and a seamless online buying experience, including our industry-leading 30-day money-back guarantee.
Our Sydney operations are growing rapidly, and we're looking for an organised, customer-focused Delivery & Service Coordinator to own the final, most important part of the customer journey: getting refurbished vehicles handed over smoothly and leaving every customer delighted at pickup.
The Role
As a Delivery & Service Coordinator, you'll own the on-site handover experience and act as the central link between our workshop, CX team, registration (rego) process, and the customer. You'll make sure every vehicle is fully prepared, quality-checked, and ready to go, then personally guide the customer through a smooth, professional pickup.
This is a hands-on, accountability-driven role for someone who can juggle fast-paced workshop coordination with genuine customer care. You'll close the loop on every delivery: tracking it through our systems, doing the final external quality check, sitting with the customer at handover, and capturing the photos and reviews that show off the Cars24 experience.
This role suits someone who thrives on ownership, follow-through, and creating a great final impression for every customer.
What You'll Be Doing
- Delivery & customer handover (the core of the role)
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Own and coordinate on-site vehicle handovers and deliveries, ensuring each customer has a smooth, professional, on-time pickup experience
- Sit with customers at handover to walk them through their vehicle, answer questions, and make them feel confident and excited about their purchase
- Conduct final external quality checks (QC) on every vehicle before it goes out, confirming it meets Cars24 presentation and quality standards
- Capture delivery photos and proactively collect customer reviews at the point of pickup
- Keep HubSpot tickets accurate and up to date, marking handover and delivery stages as they progress so nothing slips through the cracks
- Act as the central liaison between workshop, CX, rego, and the customer to ensure every handover runs without surprises
- Service & workshop coordination
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Coordinate servicing and repairs for vehicles moving through our refurbishment centre
- Open and manage job cards and workshop service records
- Liaise with technicians and workshop leaders to track progress, priorities, and timelines
- Schedule servicing to keep vehicles flowing efficiently through the refurbishment pipeline
- Order parts and liaise with suppliers where required
- Maintain accurate records across internal systems and job-management platforms
What We’re Looking For
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Previous experience in a delivery coordination, service advisor, vehicle handover, or automotive service coordination role
- Genuinely customer-facing: confident, warm, and empathetic when sitting with customers at handover, with a natural talent for creating a great final impression
- A sharp eye for detail and presentation, able to spot external quality issues during final QC before a vehicle reaches the customer
- Strong follow-through: someone who takes ownership of a delivery from start to finish and closes the loop every time
- Comfortable working across systems; experience with HubSpot or a similar CRM/ticketing tool (desirable)
- Strong organisation and time-management skills in a busy workshop environment
- Excellent communication and stakeholder coordination across multiple teams
- Strong problem-solving ability and a proactive, can-do approach
- Current Australian driver's licence
- Full Australian working rights
️ Why Join Cars24
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Excellent base salary + performance bonus/commissions + tech stack provided (Apple products!)
- Monthly phone allowance + annual wellness bonus
- 6 months' paid parental leave @ 80% salary + employee assistance program
- Work in a new dealership facility with industry-leading equipment
- Join a $3.3B global AutoTech company disrupting the automotive market
- Supportive team culture with real career progression opportunities
Apply Now
If you're a proactive coordinator who takes ownership of every delivery, can guide customers through their handover with empathy and care, and want to play a pivotal role in a fast-scaling automotive business, we want to hear from you.
Apply today and help us deliver an unmatched car ownership experience at Cars24 Sydney.
At Cars24, our mission is simple: to make buying and selling cars easy, transparent and fully online. We exist to remove the friction, uncertainty and inefficiency that have traditionally defined the car industry. We value ownership, speed and customer obsession. We back data over opinion, action over perfection, and we hold ourselves accountable to high standards. Our culture is fast-paced and performance-driven, but grounded in trust and collaboration. We encourage people to think like builders, challenge assumptions and improve the system, not just operate within it. At our core, we are here to simplify one of life’s bigger purchases and give customers more control and confidence at every step of the journey.
