We’re looking for a commercially driven National Account Manager to lead our Big W and Pharmacy customers. In this role, you’ll own key customer relationships, deliver strong commercial outcomes, and shape the long-term growth strategy for your accounts.
You’ll play a critical role in strengthening strategic partnerships while delivering results today and building future success.
What You’ll Do
Own and grow key accounts
-
Deliver against core KPIs: sales, margin, volume, and market share
-
Lead Joint Business Planning (JBP) with customers
-
Build and execute impactful customer strategies aligned to shared goals
Drive commercial performance
-
Plan and execute promotions across in-store and digital channels
-
Optimise range, pricing, distribution, and merchandising
-
Identify growth opportunities using data and category insights
-
Manage customer P&L and trade spend to maximise ROI
Build strong customer relationships
-
Be the voice of the customer internally
-
Develop trusted, long-term partnerships with key stakeholders
-
Lead negotiations and manage trading terms
Deliver operational excellence
-
Partner with supply chain teams to ensure high service levels (DIFOT)
-
Forecast demand and ensure resource alignment
-
Use data and insights to drive smarter decision-making
Collaborate across teams
-
Work closely with Marketing, Category, Finance, and Supply teams
-
Lead cross-functional initiatives to deliver customer and business outcomes
What Success Looks Like
-
Clear, forward-looking customer strategies (3+ years)
-
Strong, aligned Joint Business Plans delivering measurable growth
-
Deep integration with key customers
-
Sustainable growth through smart, strategic change
-
Consistent focus on ROI and full P&L ownership
-
2–3+ years in FMCG account management (grocery/major retail preferred)
-
Strong commercial acumen and P&L understanding
-
Proven ability to negotiate and influence at multiple levels
-
Analytical mindset with the ability to turn data into action
-
Confident communicator with strong stakeholder management skills
-
High energy, initiative, and a growth mindset
-
A sound knowledge of Circana (IRI Temple) or similar, QScan, QCheckout
-
Proficient knowledge and use of MS Office (Excel & PowerPoint).
-
University Degree Qualified
Why Join Us
-
Own key national accounts with real impact
-
Work in a collaborative, high-performing team
-
Opportunity to shape strategy and drive growth
-
Exposure to major retail partners and cross-functional leadership
