Classification: Administrative Services Officer Class 4
Salary: $86,750 - $93,416 plus superannuation
Position No: 44315
Directorate: City and Environment
Advertised (Gazettal date): 07 July 2026
Contact Officer: Jessica Ward on [email protected] or (02) 6207 9445
Details: Are you passionate about delivering high-quality visitor experiences in a unique natural setting? The ACT Parks and Conservation Service is seeking a motivated and customer-focused Senior Visitor Services Officer to join the Volunteer and Visitor Experience team at the Tidbinbilla Nature Reserve.
In this role you will contribute to protecting and showcasing some of ACT’s most valued natural places while helping visitors connect with the environment. You’ll be part of a supportive team delivering meaningful public value every day.
About the role
This position plays a key role in the day-to-day operation of the Tidbinbilla Visitor Centre, ensuring the delivery of professional, welcoming and informative services to a diverse range of visitors. Working across a roster (10 days on, 4 days off), you will contribute to a positive visitor experience while supporting the broader goals of conservation, recreation, and tourism.
The role also supervises a small team of Visitor Services Officers and works closely with various staff and volunteers to maintain effective and efficient operations.
Duties
Under limited supervision, the occupant will:
-
Deliver high-quality frontline customer service and visitor information
-
Supervise and support a small team of Visitor Services Officers
-
Coordinate daily visitor centre operations, including retail and point-of-sale functions
-
Respond to visitor enquiries (in person, phone and email)
-
Undertake administrative and financial tasks, including cash handling and reconciliations
-
Support safe and efficient operations and contribute to a positive visitor experience
What you will bring
The successful applicant will have:
-
Experience delivering high-quality customer service, including supervising staff
-
Strong communication and stakeholder engagement skills
-
Sound judgement, initiative and adaptability in a dynamic operational setting
-
Experience in administrative and financial processes, including business systems (e.g. point-of-sale and Microsoft Office)
-
An interest in nature-based recreation and an understanding of how visitor services support conservation outcomes
-
A commitment to ACTPS values and fostering a safe and inclusive workplace
We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.
Eligibility/ Other Requirements:
-
Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required. For further information on Working with Vulnerable People registration refer to - Apply for or renew a WWVP registration - Access Canberra
-
Ability to work a roster including weekends and public holidays (penalty rates apply)
-
Ability to reliably travel to Tidbinbilla Nature Reserve (rural location)
-
Willingness to wear a uniform
-
Current manual driver’s licence is highly desirable
Note: An order of merit will be established from this selection process and may be used to fill future identical vacancies over the next 12 months. Selection may be based on application and referee reports only.
How to Apply: Please submit:
-
A written application addressing the Selection Criteria limiting responses to 350 word per criteria.
-
Your current curriculum vitae, listing two referees and their contact details.
Applications should be submitted .
Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.
The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.
#LI-DNI
