About the Venue:
Located in the heart of Potts Point, Hotel Diplomat is a boutique hotel offering stylish accommodation and genuine hospitality just moments from Kings Cross Station and Sydney CBD. Surrounded by some of Sydney's best cafés, restaurants and nightlife, the hotel combines modern comfort with exceptional service, creating memorable stays for both business and leisure travellers.
As part of the Oscars Group portfolio, Hotel Diplomat is entering an exciting new chapter, making this the perfect time to join our growing team.
About the Role:
We are seeking Night Auditors to join our Front Office team, with Full Time, Part Time and Casual opportunities available. Working overnight from 11:00pm to 7:00am, you'll be responsible for keeping the hotel running seamlessly while delivering exceptional service to guests around the clock. From welcoming late arrivals and assisting overnight guests to completing the nightly financial audit and ensuring the safety and security of the property, no two shifts are the same.
This is an autonomous role where you'll take ownership of the hotel's overnight operations, playing a key part in preparing the property for another successful day. Whether you're an experienced Night Auditor or a Front Office professional looking to step into overnight operations, this is an exciting opportunity to join a growing hotel backed by one of Australia's leading hospitality groups.
Key Responsibilities:
- Welcome guests during overnight check-in and check-out while delivering exceptional customer service
- Complete the nightly audit, ensuring all daily revenue, transactions and postings are reconciled accurately
- Prepare and distribute daily audit and financial reports to relevant departments
- Respond to guest enquiries, requests, complaints and emergency situations professionally and efficiently
- Ensure all reservations and guest account details are accurate and up to date
- Handle overnight reservations, room allocations and guest requests
- Monitor the safety and security of the hotel by conducting regular security checks throughout the property
- Maintain a clean, organised and professional Front Office environment
About You:
- Previous experience in a Front Office or Guest Services role is essential
- Experience using OPERA or a similar Property Management System (PMS) is highly regarded
- Strong numerical skills with the ability to accurately reconcile financial transactions
- Excellent communication and interpersonal skills
- High level of attention to detail and strong organisational skills
- Confident working independently and making sound decisions
- Calm, reliable and professional under pressure
- Comfortable working permanent overnight shifts (11:00pm – 7:00am)
- Australian working rights are required
Benefits:
- Genuine career progression opportunities across Oscars Group's portfolio of 45+ venues
- Ongoing training and professional development
- Discounts across Oscars Group venues
- Employee Assistance Program
- Supportive leadership team committed to your success
- Flexible employment options (full time, part time and casual opportunities available)
About Us:
Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded by the Gravanis family in 1986 with the acquisition of a single pub in Sydney's Inner West.
Today, Oscars Group is one of Australia's largest privately owned hospitality groups, with an ever-expanding portfolio of 45+ assets across New South Wales, Queensland, South Australia and Victoria. Our diverse portfolio spans accommodation, pubs and gaming, premium restaurants, conference and event centres, chartered vessels, retail liquor, and commercial and residential developments.
At Oscars Group, our people are at the heart of everything we do. We invest in developing our teams, creating rewarding career opportunities, and delivering exceptional experiences for both our guests and our employees.
If you're passionate about hospitality and thrive when the city sleeps, we'd love to hear from you. Apply now and Join the Fun with Hotel Diplomat!
Pay: $36.80 – $47.39 per hour
Benefits:
Application Question(s):
- What is your Visa, and when does it expire? (Please state if you are a PR, or Citizen)
Experience:
- Hotel Front Desk: 1 year (Preferred)
Work Authorisation:
Work Location: In person
