Work options: Hybrid
About Us
We’re known for being the country’s most popular rewards program, helping over 10 million Australians get more of what they value beyond the checkout. And through our extended network of partnerships with other nationally recognised brands, we make every day simpler, easier and more rewarding for our members. Plus, we’re also the winner of Canstar Blue's 2023, 2024 and 2025 Most Satisfied Customer award for Rewards Programs
But, we're more than the card you carry around in your wallet or the app on your phone! Our diverse team is located all over Australia, and our incredible office is located right in the heart of Melbourne CBD. Staying true to our flexible working policy and people-centric culture, we ensure all our team members are set up to work remotely across Australia. We are outcomes-focused, and everything we do is aligned with our core principles - Own, Act and Inspire.
Your Team
We've already built a pretty amazing team, but we're not looking for more of the same. Our day-to-day is made stronger when we surround ourselves with people who are different, like you.
Your Role
There is no typical working week at Flybuys. But here are some of the things you will be working on, day-to-day;
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Translate customer problems, business requirements and product goals into clear UX opportunities, design principles and target-state experiences.
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Use customer insight, journey maps, personas, user flows and discovery activities to inform experience decisions across web, mobile web and native app channels.
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Contribute to the UX strategy and promote customer-centred, accessible and commercially effective design practices across the organisation.
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Design simple, intuitive, accessible and brand-aligned digital experiences that support member, partner and business outcomes.
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Create and iterate wireframes, prototypes, mock-ups, high-fidelity designs and detailed specifications that can be clearly understood and delivered by cross-functional teams.
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Ensure design solutions are practical, technically feasible and aligned to product priorities, digital strategy, accessibility standards and design system guidance.
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Plan and conduct usability testing, design workshops and validation activities to test assumptions and improve design outcomes.
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Apply research findings, customer feedback and performance insights to refine designs and improve the end-to-end member experience.
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Maintain a strong focus on inclusive, mobile-first and responsive design, ensuring experiences are usable and accessible across platforms.
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Apply research findings, customer feedback and performance insights to refine designs and improve the end-to-end member experience.
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Maintain a strong focus on inclusive, mobile-first and responsive design, ensuring experiences are usable and accessible across platforms.
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Contribute to the development, maintenance and consistent application of design systems, UX standards and accessibility guidance.
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Produce clear UX/UI documentation, including interaction guidance, design specifications and accessibility considerations for delivery teams.
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Protect and enhance the quality and consistency of the Flybuys digital experience across channels.
Your Experience
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Tertiary qualification in Design, Human-Computer Interaction, Psychology or a related discipline, or equivalent practical experience.
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3+ years’ experience in UX design, UX/UI design or user research within a digital product environment.
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Demonstrated experience designing customer-facing digital experiences across web, mobile web and native app platforms.
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Strong knowledge of UX best practice, mobile-first and responsive design, digital accessibility and user-centred design methods.
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Experience creating personas, journey maps, user flows, wireframes, prototypes, high-fidelity designs and detailed UX/UI specifications.
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Experience planning and conducting usability testing, design workshops and design validation activities.
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Proficiency in design and prototyping tools such as Figma, Sketch, Adobe XD, Adobe Creative Suite, Axure, InVision or equivalent tools.
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Good understanding of front-end development concepts, including HTML, CSS, JavaScript and native or React Native environments.
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Customer-centred design: able to turn customer needs and business objectives into simple, effective design solutions.
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Problem solving: applies critical thinking, evidence and design judgement to resolve complex experience challenges.
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Collaboration: works effectively with product, engineering, delivery and business stakeholders to align on priorities and deliver outcomes.
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Communication: explains design decisions clearly and can influence stakeholders through insight, rationale and practical recommendations.
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Delivery focus: manages competing priorities and supports design work from discovery through to implementation.
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Customer-centred design: able to turn customer needs and business objectives into simple, effective design solutions.
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Problem solving: applies critical thinking, evidence and design judgement to resolve complex experience challenges.
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Collaboration: works effectively with product, engineering, delivery and business stakeholders to align on priorities and deliver outcomes.
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Communication: explains design decisions clearly and can influence stakeholders through insight, rationale and practical recommendations.
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Delivery focus: manages competing priorities and supports design work from discovery through to implementation.
Your Benefits!
We offer our valued team members a stack of exclusive benefits! To name a few...
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Flybuysflex | work from anywhere, measured on outcomes
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Two well-being days per year!
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Volunteer leave
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Ongoing learning & development programs and opportunities
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My Coles and Wesfarmers team member discount card
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Be Well Programs – Mind/Body/Soul
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Quarterly All Team events
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Hybrid social events
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New starter kit merchandise
Be You, With Us. Apply today!
We value ways of working that work for everyone and use our different strengths to make us stronger. We work hard to make sure everyone’s voice is heard and respected equally, regardless of identity, background, position, ability or lifestyle.
It is a condition of employment that successful applicants undergo a National Police Check prior to commencing.
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