Working with a close-knit group of lovely doctors you will be the main point of contact between clinicians and patients. If you love providing outstanding customer service, have great time management and organisation skills and can think on your feet, this role will be well suited to you.
About us
We’re a modern, well-located clinic just off St Kilda Road, with easy access by public transport. The Shrine of Remembrance is nearby for a peaceful walk during your break, and there are plenty of excellent cafés close by for coffee or a quick bite.
Albert Road General Practice is a comprehensive general practice providing care across all stages of life. Our doctors focus on delivering high-quality, considered, and holistic healthcare, taking the time to understand each patient’s individual needs.
About the role
Usual duties and responsibilities include:
- Opening and closing the clinic
- Being a positive first point of encounter for patients and clinicians
- Assist with and respond to patient enquiries in a helpful and friendly way reflecting the practice as a quality, customer service-focused medical clinic
- Provide administrative support to GPs and allied health practitioners
- Registering and updating patient details in Best Practice
- Booking and altering appointments in Best Practice
- Processing payment and Medicare rebates
- General cleaning, restocking of doctors rooms with medical supplies
- Understand and maintain clinic confidentiality and patient privacy requirements
- Liaise with other clinics and medical specialists to coordinate care and obtain patient records
- Demonstrate high attention to detail when dealing with patient, clinic and billing information
About you
To be successful in this role, the right candidate will need to demonstrate that they are:
- Compassionate and caring
- Friendly and patient-centred
- Well-presented, with well-developed verbal and written communication skills
- Able to remain calm and collected when under pressure
- Able to demonstrate a high level of attention to detail
- A quick learner
- Able to take initiative and be future-focused
- Motivated and want to continue to develop their skills and experience over time
The successful candidate will have the following specific skills and knowledge required for the job:
- Experience in Medical Reception is preferred
- Best Practice experience is preferred
- HotDoc online booking platform experience
- An understanding of common Medicare items used in general practice and how Medicare billing works
Job Types: Part-time, Casual, Permanent
Pay: $28.00 – $32.00 per hour
Experience:
- Medical Reception: 1 year (Preferred)
Work Authorisation:
Work Location: In person
