Employment Type: Permanent Part-Time
Hours: 15 hours per week to start, Monday to Friday, approximately 3 hours per day
Start Time: Morning shifts, generally around 8:00am or 8:30am, with some flexibility to allow for participant meetings
Growth Opportunity: Hours may increase as the business continues to grow
Location: Work from home with some travel to participant and staff face-to-face meetings
Care Disgner
No Limitz Support Workers is a family-owned disability support provider delivering personalised, participant-centred supports across the Gold Coast. Our approach is simple: Your Care, Your Way. We focus on matching participants with the right support workers, building safe and consistent support teams, and providing care that genuinely reflects each person’s goals, routines and preferences.
We are currently seeking a Care Designer to join our team in a permanent part-time role. This position would suit someone who is highly organised, confident communicating with participants and families, and able to balance care planning, rostering, staffing and general enquiries.
This role will commence at 15 hours per week, working 3 hours per day, Monday to Friday, with the potential to increase as the company grows.
About the Role
The Care Designer will support the intake, onboarding, care planning and rostering process for new and existing participants. You will work closely with participants, families, support coordinators and support workers to help ensure supports are planned, staffed and delivered smoothly.
This role will be completed under the oversight of the Business Manager, with clear processes, templates and guidance provided.
The position will include a mix of office-based administration, phone and email communication, rostering, and face-to-face care planning meetings with participants across the Gold Coast.
Key Responsibilities
Your duties will include:
Client Intake and Onboarding
- Managing new participant leads and enquiries
- Following up email and phone enquiries
- Arranging and attending face-to-face care planning meetings with participants across the Gold Coast
- Gathering relevant information about participant goals, routines, preferences, risks and support needs
- Preparing care plan reports and onboarding documentation under the oversight of the Business Manager
- Assisting with the design of supports, including community access, in-home support and respite arrangements
Rostering and Scheduling
- Creating and maintaining participant rosters
- Arranging replacement staff when support workers are sick or unavailable
- Communicating roster updates with participants, families and support workers
- Monitoring recurring shifts and completing quarterly check-ins to ensure supports are still meeting participant needs
- Identifying gaps in the roster and escalating staffing needs
Staffing Support
- Assisting with workforce planning to ensure there are sufficient support workers available for current and upcoming rosters
- Conducting first-stage interviews with potential support workers
- Supporting the recruitment process by identifying suitable candidates for participant needs
- Communicating staffing requirements to the Business Manager
General Enquiries and Respite Planning
- Responding to general enquiries from participants, families and support coordinators
- Assisting with staffing and planning for respite requests
- Gathering information required to quote, design and organise short-term support arrangements
- Following up enquiries in a timely and professional manner
- Highly organised and able to manage competing priorities
About You
We are looking for someone who is:
- Highly organised and able to manage competing priorities
- Confident speaking with participants, families, support coordinators and support workers
- Professional, warm and clear in written and verbal communication
- Comfortable working independently while following established processes
- Able to problem-solve when shifts need replacing or support arrangements change
- Respectful, person-centred and attentive to participant choice and control
- Confident using computers, email, online systems and rostering platforms
- Able to attend care planning meetings across the Gold Coast
Experience in disability, aged care, support coordination, rostering, case management, intake, administration or recruitment would be highly regarded.
Essential Requirements
- Current NDIS Worker Screening Check
- Current Working With Children Check
- Current Australian driver licence
- Reliable vehicle with comprehensive insurance
- Strong computer and administration skills
- Availability to work Monday to Friday mornings
Desirable Experience
- Experience in the NDIS or disability support sector
- Rostering or scheduling experience
- Understanding of participant-centred practice and duty of care
- Experience working with support workers, families or support coordinators
- Experience completing intake or care planning documentation
- Recruitment or interviewing experience
Why Join No Limitz?
- Permanent part-time role with consistent weekday hours
- Opportunity for hours to grow as the company expands
- Supportive family-owned provider
- Meaningful role helping participants receive safe, personalised support
- Clear templates, systems and oversight provided
- Varied role across care planning, rostering, staffing and client communication
How to Apply
Please submit your resume and a short cover letter outlining your relevant experience and why you would be suited to the Care Designer role. We are looking for someone who can bring strong organisation, clear communication and a participant-centred approach to this important role.
Job Type: Part-time
Pay: $35.67 – $37.73 per hour
Benefits:
- Travel reimbursement
- Work from home
Application Question(s):
- Are you willing to travel across the greater Gold Coast region for face-to-face meetings?
- Do you own or have access to a car with comprehensive car insurance?
- Do you have some flexibility in your schedule to conduct face-to-face meetings outside your regular hours?
Experience:
- rostering: 1 year (Required)
Licence/Certification:
- Blue Card (Required)
- NDIS Worker Screening and Orientation Module (Required)
Work Authorisation:
Work Location: Hybrid remote in Gold Coast QLD (Greater Gold Coast)
