CareVicinity is a fast-growing start-up platform connecting care workers with people who need support. As we continue to grow, we’re investing in AI-powered tools and automation that support our frontline teams by reducing administrative tasks and streamlining day-to-day workflows. Our technology is designed to make work easier, so you can spend more time doing what you do best: deliver exceptional service.
As an outbound Sales Consultant at CareVicinity, you’ll play a key role in growing our marketplace by identifying, engaging and converting care workers into active platform users. Through consultative sales conversations, you’ll demonstrate the value of CareVicinity, guide providers through onboarding, and help them build a sustainable pipeline of work. You’ll also provide technical support as needed, guiding and supporting users through the platform, resolving blockers and answering inbound queries. The role is high-volume and phone-led (80+ calls/day) to hit conversion KPI’s.
What You’ll Do:
- Own the end-to-end sales journey from enquiry through to onboarding and activation.
- Conduct high-volume outbound phone outreach (80+ calls/day) using consultative selling techniques to demonstrate the value of CareVicinity.
- Equip workers with the knowledge and confidence to independently navigate the platform, search for and apply for jobs, lodge shifts, and manage their ongoing activity.
- Provide prompt, first-line platform support and resolve platform enquiries via phone, email and chat.
- Re-engage inactive providers and identify opportunities to increase platform adoption and retention.
- Liaise with Client Success, Compliance and Accounts teams to coordinate onboarding, resolve operational issues and deliver a seamless provider experience.
- Maintain accurate provider records, interactions and onboarding progress within company systems.
- Identify opportunities to improve worker conversion, engagement, platform adoption, retention and overall provider satisfaction.
You’re Our Kind of Person If You…
- Thrive in a fast-paced, high-volume sales environment.
- Love a target and are motivated by KPIs and results.
- Can confidently handle objections, influence conversations and convert opportunities.
- Are ambitious, proactive and always looking to improve and achieve more.
- Think on your feet and are a natural problem-solver.
- Are tech-confident and quick to pick up new systems.
- Want more than a traditional call centre role, with ownership, variety and room to grow.
Why Care Vicinity?
- A competitive salary, including performance-based bonuses.
- A flexible hybrid working model after probation
- Be part of a growing organisation, as we grow, so does your career.
- Fitness Passport – subsidised access to hundreds of gyms, pools, and fitness centres across Australia.
- Access to mental health and wellbeing resources to support you both at work and beyond.
- Salary packaging options, including novated leasing – helping you get more from your salary.
- Monthly team socials – an early finish to connect, celebrate, and enjoy time together.
- Birthday leave – take the day to celebrate however you choose – The day is yours.
- A modern office located in Bowen Hills, Brisbane, with easy access to public transport and everything the inner city has to offer.
Sound Like You?
Send through your CV and tell us a little about why you think you’d be a great fit – we’d love to hear from you!
You’ll need full working rights in Australia and a current police check, or be willing to obtain one.
