The ROLE
As one of Australia’s most iconic retailers we have a rich history of being a curator of world-class brands. Our people are driven by the passion and desire to inspire our customers with seamless service and experiences Like No Other. We empower our people to take risks, grow as a community and ensure we leave a future legacy. With many different career pathways in our business, David Jones is the destination for you to thrive.
As the Sales & Service Manager for the Styling Suites, you will guide your team of Stylists to nurture and grow their existing client bases. You will be expected to lead by example and coach the team to ensure they exceed their service goals and sales KPI’s. You must be able to establish and maintain excellent stakeholder management skills with the ability to engage people across the business. You will be an influential leader with strong time management and prioritising skills that can clearly communicate and drive change in a changing environment.
What YOUR DAY LOOKS LIKE
- You will lead by example by personally delivering on our service principles, engaging with customers, driving sales, and building a loyal customer base.
- You will drive the team to adhere to clienteling principles and associated tasks to build on awareness and engagement of the Bourke Street Mall Suite of Services.
- You will coordinate and support the delivery of the Styling Suite events calendar from bookings to implementation and post-implementation review.
- You will work collaboratively and build upon existing relationships with brand partners, external stylists, and other stakeholders to secure exclusive access to sales-driving initiatives and VIP customer experiences.
- You will coordinate and support the logistical implementation of approved events.
- You will work closely with the team to make sure they are delivering a service Like No Other.
- You will effectively manage, respond to & act upon customer feedback, and do so with a sense of urgency.
- You talk to the wealth of omnichannel services available to customers and can seamlessly combine the digital and physical David Jones experience.
What YOU’LL NEED TO THRIVE
- Strong coaching skills, including experience leading teams and empowering others to achieve results.
- Experience with CRM and NPS.
- A demonstrated passion for retail and a desire to provide great customer service.
- A solutions-focused mindset and the ability to provide innovation and effective customer solutions.
- Proven ability to motivate and lead teams and inspire an in-store experience Like No Other.
- Relevant merchandising and selling skills and key product awareness.
- Strong written, listening and spoken communication skills.
- Flexible and adaptable to a fast-paced and evolving environment.
Why WORK FOR US?
- A competitive remuneration package, including an annual bonus incentive.
- Generous employee discounts across David Jones brands.
- An additional day of leave for your birthday.
- A supportive, flexible and engaging environment that will support personal/professional development.
- Opportunities to support community partnerships across our Corporate Social Responsibility program.
- Be a member of a company committed to sustainable practices.
- Ongoing training and development to pursue individual ambitions.
- We are a Work180 endorsed employer, you can read more about the benefits of working for David Jones here.
About US
Since 1838, David Jones’ limitless quest for innovation and progress established the brand as Australia’s original influencer in fashion and lifestyle. Having revolutionised the way Australians shop, David Jones’ creation of a social centre inspired and created lasting memories for past, present and future generations. Today, our vision to inspire Like No Other drives us to continue this legacy in our ambitious purpose to be the destination that inspires, with experiences and services Like No Other.
Our Thriving cultural pillars inspire our people to deliver on our vision and purpose. We are Customer Obsessed; curious to understand and dedicated to delighting them with seamless solutions as one team. We care for our people, customers, partners and community by creating Inclusive environments through belonging and respect. We Empower with implied trust to act with integrity, value our unique skills and be accountable for our decisions. We constantly seek Innovative ways of improving, changing and exploring ways that we can inspire.
David Jones is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.
