Key Responsibilities:
Sound understanding of the ITIL framework with practical experience of operating ITIL aligned Change process.
Risk Management & Decision Authority
- Serve as the final decision authority on change readiness, particularly for high-risk or complex changes
- Apply risk-based decision-making, balancing service stability, business objectives, and compliance requirements
- Provide strong, credible challenge to change submissions, rejecting those that do not meet required standards
Quality Assurance & Change Readiness
- Hold delivery teams accountable for quality, completeness, and accuracy of change records
- Enforce quality gates across impact assessments, risk mitigation, implementation, and validation plans
- Validate end-to-end readiness prior to change approval
Service Stability & Continuous Improvement
- Drive reduction of change-related incidents and service disruptions through strengthened governance
- Monitor change performance and implement continuous improvement initiatives
