Join one of Australia’s leading managed IT service providers and build a rewarding career where your technical skills truly make a difference. At First Focus Careers, we are looking for motivated and customer-focused Support Technicians who are passionate about technology, problem-solving, and delivering exceptional support experiences.
What You’ll Do:
As a Support Technician, you will become the trusted first point of contact for clients needing IT assistance. Every day brings new challenges and opportunities to grow your expertise across modern technologies and business environments.
Your responsibilities will include:
Providing remote and onsite technical support to business clients
Troubleshooting hardware, software, networking, and cloud-related issues
Supporting Microsoft 365, Windows, Azure, and cybersecurity systems
Managing helpdesk tickets and ensuring timely issue resolution
Assisting with device setup, user onboarding, and system maintenance
Delivering friendly and professional customer service
Collaborating with senior engineers and project teams on IT solutions
What Makes This Role Exciting:
Exposure to diverse technologies and industries
Structured training and paid certifications
Fast career progression into senior engineering or cybersecurity roles
Supportive team culture with mentoring from experienced IT professionals
Opportunities to work with enterprise-grade systems and cloud platforms
Hybrid and flexible work arrangements in selected locations
What We’re Looking For:
We want enthusiastic individuals who are eager to learn and thrive in a fast-paced environment.
Preferred qualifications:
Experience in IT support, helpdesk, or desktop support
Knowledge of Microsoft 365, Windows Server, networking, or Azure
Strong troubleshooting and communication skills
Customer-focused mindset with a positive attitude
Ability to manage multiple priorities effectively
Pay: From $5,400.00 per month
Benefits:
- Health insurance
- Life insurance
Work Location: In person
