The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of all Victorians. We’re focused on
supporting Victorians to be as healthy as they can; whether through alerting them to seasonal risks like thunderstorm asthma, notifying them of contact with
communicable diseases, safeguarding their drinking water, developing the best health, wellbeing and care facilities in the world, being at the forefront of mental health and
wellbeing treatment or accelerating medical research. It’s all part of the way we partner with the community to help every individual lead a healthy life.
About the role:
Accounts Queue Lead will manage a team that contributes to a diverse range of client-focused accounting
functions including Accounts Payable, Revenue and Accounts Receivable and Bond Recoupment, Vendor
Management, and Fixed Asset Accounting. The role contributes hands-on expertise across key administrative
and operational functions and maintains quality through assurance activities.
Accountable to the Manager, Accounting Services, this role is responsible for the quality of all staff inputs
applied to these services to meet the agreed service requirements with suppliers and key clients.
The Accounts Queue Lead will ensure all documentation, including Standard Operating Procedures (SOPs),
training materials and advice to customers in relation to the service are regularly updated according to their
own monitoring and reporting of service levels, staff and customer feedback.
In addition, they will lead a team with specialist expertise and/or skills in accounting services, having
responsibility for all aspects associated with the management of people including performance management
and capability development, and contribute to the leadership of the wider branch through their involvement in
cross branch knowledge sharing collaboration and people development activities.
All staff within the branch work flexibly to ensure the effective delivery of the various services required under
the Shared Services Agreement. This includes engaging with customers through multiple channels, such as
OurService, email, Microsoft Teams, in-person interactions, and telephone lines.
The work is fast-paced and would suit an individual who is able to lead a team in achieving results whilst
responding to a rapidly changing environment.
About us:
At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.
We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.
About you:
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Resolves operational service delivery problems consistent with program objectives
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Interprets and applies business plans and policies to own area of responsibility
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Applies negotiation persuasion and motivation skills to manage staff and stakeholders
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Recommends resource allocation to immediate manager in order to meet service delivery priorities
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Prepares project scopes and briefs within broad parameters
Qualifications/Specialist Expertise:
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A tertiary qualification in fields related to accounting, finance, business or other related fields would be desirable.
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Experience in people management, monitoring performance and allocating tasks is highly regarded.
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Experience or knowledge in specialised functions such as payroll and payment services or finance are highly regarded.
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Demonstrated experience or expertise in a high volume, client focussed, transactional processing environment.
What we offer:
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The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
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A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
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A strong commitment to work-life balance, including a diverse array of flexible working arrangements.
How to apply:
Applications should include a resume and a cover letter. Click the ‘Apply' button to view further information about the role including key contact details and the advertisement closing date.
We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at
[email protected]. For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.
If you have any queries in relation to recruitment processes at Health, or experience any issues in applying, please feel free to email
[email protected]. Please note that unsolicited applications will not be replied to. If you have questions regarding the role specifically, we would advise you to reach out to the contact listed on the advertisement directly.
Preferred applicants may be required to complete a police check and other pre-employment checks. Information provided will be treated in the strictest confidence in line with our Privacy Policy.
