Are you a skilled repair technician who loves problem-solving and takes pride in fixing things right the first time? We are a growing local repair shop and appliance parts provider in Perth looking for an experienced, Coffee Machine and Small Appliance Repair Technician to join our team.
In this role, you will be a key player in our day-to-day operations—diagnosing faults, managing spare parts inquiries, and providing excellent service to our customers both in-person and over the phone. If you are a self-starter who thrives working autonomously and enjoys variety in your workday, we want to hear from you.
Key Responsibilities
- Diagnostics & Repairs: Inspect, troubleshoot, electrical-test, and repair a wide range of small household appliances, with a heavy focus on domestic and premium coffee machines (specifically DeLonghi and Breville models).
- Customer Service & Phone Enquiries: Answer incoming phone calls, assist walk-in clients, discuss fault descriptions, and provide accurate repair updates or quotes.
- Parts Management: Handle parts inquiries from retail customers and trade clients, identify correct part numbers using schematics, check stock levels, and assist with parts sales.
- Autonomous Operations: Manage your own daily bench workflow, prioritize urgent repairs, and maintain a clean, safe, and organized workshop environment.
Required Skills & Experience
- Residency Status: Must hold Australian Citizenship or Permanent Residency. (Please include evidence of your work rights in your application).
- Proven Experience: Minimum 2-3 years of hands-on experience repairing small appliances, with demonstrated expertise in Breville and DeLonghi coffee machines (both manual and fully automatic models).
- Technical Proficiency: Strong electrical and mechanical fault-finding skills. Relevant electrical restricted electrical license (REL) is highly desirable.
- Customer-Facing Skills: Excellent verbal communication and professional phone manners. You must be comfortable explaining technical issues to everyday customers.
- Tech-Savvy: Ability to look up parts diagrams/schematics digitally and use a basic point-of-sale or workshop management system.
- Independence: A reliable, trustworthy work ethic with the ability to work completely unsupervised.
Application Requirements
- References: Please provide the names and contact details of two professional referees from previous employment who can verify your technical experience and reliability.
- Resume: Submit your current CV outlining your relevant repair history.
What We Offer
- Competitive full-time hourly rate/salary based on experience.
- Stable, consistent daytime hours in a supportive work environment.
- An established local customer base and a massive inventory of appliance parts at your fingertips.
Job Type: Full-time
Pay: $60,000.00 – $85,000.00 per year
Work Location: In person
