What you'll do
As the Principal Technology Officer, you will provide high-level ICT technical expertise, support and administration across key technology domains including end user computing, servers, telecommunications and networks, ensuring a reliable and effective operational environment that supports business outcomes. You will lead and mentor technical staff, supervise vendors and visiting ICT support personnel, and assist in the coordination, prioritisation and delivery of services in line with enterprise service levels. Working with a high degree of autonomy, you will manage competing priorities across multiple sites, represent eHealth Queensland in engagements with senior stakeholders and local HHS committees, and contribute to informed decision-making through the preparation of technical reports, specifications and trend analyses. You will also support the procurement and management of non-enterprise ICT services, contribute to quality assurance and certification activities, maintain accurate ICT asset records, and ensure compliance with eHealth Queensland's ICT change management practices.
About you
We are searching for someone who has:
Demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments in multiple technical domains.
Experience and ability to deliver high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.
Experience and ability to identify and resolve ICT related problems within defined Service Level Agreements.
Ability to coordinate multiple tasks within agreed priorities, timeframes and accountabilities.
Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships, including supervising/mentoring of junior staff, and enhance the provision of quality client service in a team environment.
Well-developed oral and written communication skills that enable the creation and/or maintenance of system documentation, work instructions and technical reports for management.
Demonstrated experience or the ability to quickly learn ServiceNow and ITIL Service Management processes.
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes
Competitive salaries
12.75% superannuation
17.5% leave loading
Employee wellbeing
Access to 24/7 confidential employee support providers and counsellors including for immediate family members
Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
Professional development
Career progression with more than 300 diverse career pathways and career support to take you further!
Access to a variety of programs and initiatives to support training and career growth.
Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.
Ready to apply?
For further information on how to apply please review the attached Role Description.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
