Department: ChildStory
Department/Agency: Department of Communities and Justice
Location:
Parramatta, NSW, AU, 2150
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Req ID: 84030
Release Manager - ChildStory
Location: Parramatta
Full-time, 12-month temporary opportunity with the possibility of extension
Grade 9/10 - $129,464 - $142,665 p.a. + superannuation and annual leave loading
Flexible work practices including work from home, flexible working hours, 35-hour week and flex leave
Your role
The Release Manager is responsible for planning, coordinating, and governing the deployment of new and updated information systems, applications, and infrastructure components into the production environment. The role ensures releases are delivered in a controlled, efficient, and low-risk manner, minimising disruption to business operations while maximising service quality and business value.
Plan, coordinate and manage the end-to-end release lifecycle across multiple environments, ensuring releases are planned, scheduled, communicated, and deployed in accordance with established release management processes and governance requirements.
Ensure release packages undergo independent testing and validation against approved test plans prior to deployment, reducing the risk of production incidents and service disruption.
Oversee the deployment of application, system, and infrastructure changes into operational environments, ensuring adherence to agreed procedures and minimising business impact.
Maintain and communicate release schedules, coordinating dependencies, resources, and stakeholder requirements to support successful delivery outcomes.
Conduct post-implementation reviews to assess release effectiveness, confirm business objectives have been achieved, identify lessons learned, and drive continuous improvement actions.
Evaluate actual service performance and operational outcomes following release implementation against expected results, verifying the success of the release and identifying opportunities for optimisation.
Monitor compliance with release management policies, standards, and processes, ensuring consistent application across all release activities.
Collaborate with change management, project delivery, testing, and operational teams to ensure releases are delivered safely, efficiently, and in alignment with organisational priorities.
What we’re looking for
Sound knowledge of ICT-related legislation, policies, procedures and systems.
Demonstrated experience managing end-to-end release processes within a complex technological eco-system, ensuring releases are delivered safely, efficiently, and with minimal business disruption.
Strong understanding of release, change, and testing management practices, with the ability to coordinate multiple stakeholders, priorities, and dependencies.
Excellent planning skills with a proven ability to develop and maintain release schedules, balancing business requirements with operational and technical constraints.
Experience leading post-implementation reviews, analysing outcomes, identifying lessons learned, and driving continuous improvement initiatives.
Excellent communication and stakeholder management skills, with the ability to influence, collaborate, and ensure compliance with release management policies and processes.
Preferred experience managing releases within a Salesforce environment
Appointments are subject to reference checks and the following pre-employment checks:
National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012
Download the role description
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
A challenging and rewarding career.
Flexible, autonomous work environment.
Competitive pay and conditions.
Training and development opportunities to build and maintain capabilities.
Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
1. Describe the most complex or high-risk technology release you have led. What made the release particularly challenging, what governance, risk mitigation and decision-making approaches did you apply, and how did you balance delivery objectives with operational stability, stakeholder expectations and business continuity? Please include the outcome and any lessons learned.
Release management often requires making difficult decisions when business priorities, technical readiness, delivery capacity and risk tolerance are not aligned. Describe a situation where you had to resolve competing requirements or timelines across multiple stakeholders or delivery teams. How did you assess the trade-offs, determine release readiness, influence stakeholders with differing views, manage governance and escalation, and ensure the final decision protected both business outcomes and operational stability?
Applications close - 11:59pm, Sunday, 5 July 2026.
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Natasha Murray on
[email protected]
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Peter Luong on
[email protected]
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Applying for DCJ jobs on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience
The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.
