Help shape Australia's response to scams and protect consumers nationwide.
Scams are one of the fastest-growing threats facing Australians. At AFCA, we're playing a critical role in delivering the new Scams External Dispute Resolution (EDR) Program under the Scams Prevention Framework (SPF) and we're seeking a highly experienced Banking Industry Lead to help shape this important work.
The Banking Industry Lead plays a critical role in supporting the design and delivery of AFCA’s Scams EDR Program under the Scams Prevention Framework (SPF).
This is initially a max-term contract opportunity through to May 2028.
Why this role matters
Banks and payment providers play a central role in preventing, detecting and responding to scams. As the Banking Industry Lead, you'll provide the technical and regulatory expertise that helps AFCA design and implement an effective dispute resolution framework that addresses scam-related harms and delivers better outcomes for consumers and small businesses.
You will work across industry sectors, government, regulators, consumer groups and internal stakeholders to ensure banking and payments considerations are embedded in AFCA's approach to scam-related complaints and dispute resolution.
What you'll be doing
In this highly visible role, you will:
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Provide expert advice on banking systems, payment networks, scam money flows and relevant regulatory frameworks.
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Advise on how banks prevent, detect, disrupt and respond to scams, including transaction monitoring, mule account controls and scam intervention measures.
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Identify, define and report systemic issues arising from scam complaints in relation to banking sector regulated entities, and turn complaint patterns into clear insight for AFCA, industry and regulators.
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Contribute to risk assessments and mitigation strategies for banking and payments related vulnerabilities in the SPF.
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Lead the development and delivery of banking and payments related components of the Scams EDR Program.
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Monitor developments in scams regulation, banking standards and payments innovation.
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Develop training, knowledge resources and industry guidance materials for the case management and decision-making teams.
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Engage with banks, payment providers, industry associations and regulators including ASIC, ACCC and the Reserve Bank of Australia.
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Represent AFCA in cross-sector working groups, consultations and industry forums.
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Influence meaningful change that strengthens consumer protections across Australia.
