Lorikeet is a newly established Australian AI startup founded in 2024 by former Google and Stripe executives. The company develops AI-powered customer support platforms designed to automate complex customer service operations for businesses.
An Implementation Consultant helps customers successfully deploy and adopt the company's software solutions. They work closely with clients to understand business requirements, configure the platform, coordinate system implementation, provide user training, and ensure a smooth transition from deployment to ongoing use. The role acts as the main liaison between the client and internal technical teams, ensuring projects are delivered on time and meet customer expectations.
Key Responsibilities
- Plan and manage software implementation projects.
- Gather and analyze client business requirements.
- Configure and customize the software platform based on client needs.
- Coordinate with product, engineering, and customer success teams.
- Conduct system testing and validate implementation results.
- Deliver user training and create implementation documentation.
- Assist with data migration and system integration activities.
- Monitor project timelines and resolve implementation issues.
- Provide post-implementation support and ensure customer satisfaction.
- Track project progress and prepare status reports.
- Identify opportunities to improve implementation processes.
- Ensure projects comply with company standards and client requirements.
Pay: From $10,000.00 per month
Benefits:
- Childcare assistance
- Company car
- Dental insurance
- Health insurance
- Life insurance
- Parental leave
- Professional development assistance
- Profit sharing
- Relocation assistance
- Vision insurance
Work Location: In person
