Drive Excellence. Lead Innovation. Create Impact.
SSI is a leading national not-for-profit organisation working with refugees and migrants, people with disability, and diverse communities to create opportunity, inclusion and belonging.
We are seeking an experienced and strategic leader to join our Local Area Coordination (LAC) Program as Manager Business Improvement and Compliance. This is an exciting opportunity to drive innovation, quality, compliance and continuous improvement initiatives that enhance outcomes for people with disability, strengthen organisational performance and support service excellence across one of Australia's largest disability programs.
About the Role
Reporting to the Head of Disability Services, the Manager Business Improvement and Compliance is a key leadership role responsible for leading strategic projects, quality and compliance initiatives, organisational change and continuous improvement across SSI's Local Area Coordination Program.You will lead a team of Project Officers and Quality & Training Officers, oversee program-wide compliance and governance frameworks, drive innovation and workforce capability initiatives, and ensure the program continues to meet contractual obligations and quality standards.Working closely with internal and external stakeholders, you will identify opportunities to improve service delivery, strengthen operational performance, manage risk and contribute to SSI's reputation as a leader in the disability and community services sector
Key Responsibilities
In this role, you will:
- Lead innovative projects and business improvement initiatives that strengthen participant outcomes, workforce capability and social impact.
- Drive organisational change, program transformation and continuous improvement initiatives across the LAC Program.
- Oversee compliance with contractual obligations, governance requirements, quality standards and regulatory frameworks.
- Monitor quality performance and audit outcomes, ensuring alignment with NDIA and program requirements.
- Lead the review, development and implementation of policies, procedures and governance frameworks that support high-quality service delivery.
- Oversee risk management, complaints and conflict of interest processes across the program.
- Conduct strategic program and operational reviews to identify service, operational and financial efficiency opportunities.
- Prepare and contribute to strategic reports, business cases, funding submissions and organisational planning activities.
- Build and maintain productive partnerships with the NDIA, community organisations and key stakeholders.
- Lead, coach and develop a high-performing team that promotes a culture of quality, accountability, learning and continuous improvement.
About You
You are a strategic and values-driven leader with a passion for improving systems, driving innovation and delivering meaningful community outcomes.You thrive in complex environments, lead successfully through change and have a track record of strengthening organisational performance through quality improvement, business transformation and stakeholder engagement.You combine strategic thinking with operational excellence and are confident influencing decisions, leading teams and delivering outcomes in a dynamic service environment.
Essential Experience and Skills
To be successful in this role, you will bring:
- Relevant tertiary qualifications in Human Services, Disability, Allied Health, Social Work, Community Services or a related discipline.
- Minimum five years' leadership experience within community services, disability services, human services or the not-for-profit sector.
- Demonstrated experience leading large-scale business improvement, organisational change, service development or transformation projects.
- Strong understanding of compliance, governance, quality assurance, risk management and policy frameworks.
- Experience developing, reviewing and implementing policies, procedures and organisational frameworks.
- Demonstrated experience leading strategic program reviews, business planning initiatives and organisational improvement programs.
- Exceptional leadership skills with proven success developing high-performing teams and positive workplace culture.
- Excellent analytical, problem-solving and report-writing skills, with the ability to communicate complex information clearly and effectively.
- Strong stakeholder engagement skills, including experience working collaboratively with government agencies, community organisations and cross-functional teams.
- Demonstrated ability to assess and manage risk, negotiate successful outcomes and lead through complexity and change.
Why Join SSI?
At SSI, you'll do meaningful work in a diverse, inclusive and values-driven organisation committed to creating positive social impact.
We offer:
- Meaningful work that makes a real difference in the lives of people and communities.
- The opportunity to lead innovative projects that influence service design and organisational outcomes.
- Professional development and career growth opportunities.
- Flexible work arrangements and a supportive leadership culture.
- A diverse, inclusive and values-driven workplace where everyone belongs.
About Our Benefits
- Salary packaging of up to $15,900 per year for increased take-home pay.
- Flexible work arrangements, including hybrid working and access to a 9-day fortnight.
- Additional wellbeing, learning and development programs.
- Supportive and collaborative teams committed to making a difference.
- Access to internal career pathways and leadership development opportunities.
About Our Recruitment Process
SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. All employees will undergo a National Police Check, Working with Children Check and NDIS Worker Screening Check as a condition of employment. All staff who work on, support or manage Queensland child-related work must hold a Blue Card, even if they are not based in Queensland.
Our Commitment to Diversity
SSI strives to be an inclusive workplace for all people. We recognise that we operate in diverse communities and welcome applications from people of all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, LGBTQIA+ people, veterans, refugees and people with disability.
To Apply
If this opportunity excites you, we'd love to hear from you.Please submit your resume and a cover letter outlining your experience and suitability for the role.
Applications close: Friday, 17 July 2026
For more information about the recruitment process, please contact: Dolly Miranda - Head of Talent Acquisition at
[email protected] or call on 0401 750 004.
A recruitment pool may be established for future permanent or temporary opportunities of a similar nature. SSI is a Disability Confident Recruiter. Our Talent Acquisition team can support applicants requiring adjustments throughout the recruitment process, including alternative formats and workplace adjustment information. Please contact
[email protected] if you require assistance.
Please note: Applications will be reviewed as they are received and interviews may commence before the closing date. Early applications are strongly encouraged.
