About Us:
Small & Tall Removals is a fast-growing Brisbane-based removalist company shaking things up in the industry. We specialise in small moves, marketplace pickups, same-day deliveries, and professional cleaning services. We're all about reliability, efficiency, and going the extra mile to deliver an exceptional customer experience. If you're looking to be part of a dynamic, growing team, this is it.
The Role:
We're looking for a reliable and organised Admin / Operations Assistant to be the glue that holds our day-to-day operations together. This is a part-time casual position with consistent weekly hours and genuine potential to grow with the business—ideal if you're organised, tech-savvy, flexible, and comfortable working independently.
Important: This role will initially be work-from-home but will transition to a dedicated office environment as the business grows. Brisbane-based applicants only – you must be able to transition to an office location when required.
Availability Requirement – PLEASE READ CAREFULLY: You must be available 16 hours per week, but with the full understanding that hours can increase significantly and rapidly. We're a fast-growing business, and hours could increase to 40+ hours per week with little notice. If you're only available for 16 hours and cannot flex to full-time hours when needed, this role is not for you. We need someone ready and able to scale with us immediately.
Key Responsibilities:
- Managing customer enquiries via phone, email and online platforms professionally and promptly
- Scheduling and coordinating bookings using Movermate, including job allocation, updates and customer communication
- Preparing and sending quotes, invoices and job confirmations to clients
- Processing payments through Stripe and ensuring accurate recording
- Managing invoicing, receipts and basic bookkeeping in Xero (reconciliation and data entry)
- Monitoring outstanding invoices and following up on overdue payments
- Maintaining accurate customer and job records across all systems
- Coordinating with removalist staff to ensure smooth job execution and scheduling
- Handling cancellations, reschedules and customer issues efficiently
- Maintaining confidentiality of business and customer information
- Managing Google reviews and customer feedback
- Assisting with basic marketing and ad enquiries
- Tracking job profitability and reporting
- Occasional local travel to collect supplies and equipment
- Running business-related errands to support daily operations
- Providing general operational support and other duties as directed
About You:
- Strong communication and organisational skills
- Flexibility is ESSENTIAL – ability to adapt to rapidly changing priorities, schedules, and significantly increased hours with short notice
- Previous admin experience (3 years required)
- Previous marketing experience (highly desirable)
- Experience with Xero, Stripe and booking systems (Movermate preferred)
- Must reside in Brisbane QLD – this role will transition from home office to a dedicated office space
- Ability to work independently and stay organised
- Reliable, responsive and detail-oriented
- Reliable internet connection and ability to work from home
What We Offer:
- Above award pay ($38/hr)
- Starting at 16 hours/week with rapid growth potential (hours can increase to full-time quickly)
- Flexible work environment (WFH) transitioning to dedicated office space
- Genuine opportunity to grow your role and hours with a fast-growing business—potential for significantly increased hours and income
How to Apply:
Apply via Indeed. Please note: Shortlisted candidates will be contacted to schedule an interview. We're looking for reliable, committed applicants who can honor scheduled commitments and be ready to scale hours immediately if needed. If you cannot commit to 16 hours per week with the flexibility to increase to 40+ hours rapidly, do not apply.
Pay: $38.00 per hour
Experience:
- Sales administration: 3 years (Required)
Work Location: Remote
