About Us
At Internal Sunshine Psychology, we are more than just a psychology clinic — we are a warm, inclusive community committed to supporting neurodiverse and culturally diverse clients across all ages.
Our boutique, paperless clinic provides a welcoming and sensory-friendly environment where clients and staff feel respected, supported and valued. We believe that exceptional client care starts with a strong, supportive team.
About the Role
We are looking for an experienced, highly organised and proactive Receptionist / Client Relationship Team Member to join our growing team.
This role is ideal for someone who thrives in a busy, fast-paced environment and enjoys juggling multiple priorities. You will be responsible for managing busy clinician diaries, coordinating appointments, responding to enquiries and ensuring every client receives a warm and professional experience.
We are particularly interested in candidates with experience using Halaxy or a similar healthcare/allied health practice-management system.
Key Responsibilities
- Provide a warm, professional and affirming experience for clients in person, over the phone and via email
- Manage appointments and busy diaries for multiple clinicians
- Coordinate bookings, rescheduling, cancellations and waitlists
- Respond to a high volume of phone and email enquiries efficiently
- Maintain accurate and confidential client records
- Assist with Medicare, NDIS and general healthcare administration
- Support the smooth day-to-day operation of the clinic
- Problem-solve and confidently manage last-minute changes and competing priorities
What We're Looking For
You will ideally have:
- At least 2 years' experience in a busy reception, healthcare, medical, allied health or client-facing administrative role
- Experience managing multiple busy practitioner or clinician diaries
- Experience with Halaxy or a similar practice-management system
- Confidence booking, rescheduling and coordinating a high volume of appointments
- Excellent organisational, multitasking and problem-solving skills
- A warm and professional communication style
- Strong attention to detail and the ability to remain calm under pressure
- Integrity, reliability, responsibility and a high level of confidentiality
- A proactive attitude and willingness to take initiative
- A genuine interest in creating an affirming and inclusive experience for neurodiverse and culturally diverse clients
Why Join Us?
- Be part of a warm, supportive and close-knit team
- Work in a modern, welcoming and sensory-friendly clinic
- Opportunities for professional development and continuous learning
- A workplace that values initiative, innovation and new ideas
- Regular team-building and wellness initiatives
- The opportunity to make a meaningful difference to our clients' experience
Ready to Join Us?
If you are an experienced receptionist or administrator who enjoys a busy environment and takes pride in keeping things organised, we'd love to hear from you!
Please submit your resume and cover letter, addressing the following questions:
- What experience do you have managing a busy reception or multiple clinician/practitioner diaries?
- What practice-management or booking systems have you used, including Halaxy or similar platforms?
- Tell us about a time you had to manage multiple competing priorities in a busy environment.
- What does delivering an affirming and inclusive client experience mean to you?
- What strengths and qualities would you bring to Internal Sunshine Psychology?
We also invite you to submit a short 30-second to 2-minute video introducing yourself and telling us why you would love to join our team.
Please send your application to [email protected] by 15 September 2026.
Early applications are encouraged, as shortlisting may commence before the closing date.
Job Types: Part-time, Permanent
Pay: $27.00 – $32.00 per hour
Ability to commute/relocate:
- Beaconsfield VIC 3807: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Licence/Certification:
- Full Driver Licence (Preferred)
Work Authorisation:
Work Location: In person
