MAIN DUTIES/RESPONSIBILITIES:
Active Guest Service
· Approach every guest in the building
· Guide guests around the facility
· Problem solving
· Product knowledge and recommendations
· Gaining feedback from guests
General Duties
· Clock In and Out with Tanda
· General cleaning and emptying bins
· Knowledge of iFLY’s brand guide lines
· Intermediate computer use
· Use of POS
· Cash handling and reconciliation
· Trouble shooting
· Restocking and stock take
· Opening and closing of facility
· General admin duties
· Front of house and Reservations duties required
· Assist with content collection for social media
Bookings
· Answering phone calls and email enquiries
· Bookings (direct and indirect)
· Rescheduling
· Check-in
· Ensuring waivers are complete and current
· Answering Zen desk tickets with phone follow up
· Cash and eftpos sales
· Passing sales leads to the sales team
· Data entry
Sales and Promotions
· Active selling, use of phone calls over email.
· Keep up to date with latest offers and promotion
· Upselling and Cross selling
· Hit commissions targets (where applicable)
· Concept and execution of social media posts including videos and photos.
· Promotional work outside of the facility
Events
· Host events from kids parties to skydiver competitions.
· Encourage flyers to enter appropriate events.
Other
· Driving the tunnel. Controlling the airflow for the instructors (18+ years only)
· Build a strong and team working relationship with other Guests Flight Crew and Instructors.
· Will be required to do shift work which will include weekends.
· Knowledge of IBA progression system
· Knowledge of spotting and coaching requests
· Knowledge of rosters
· Knowledge of building emergency procedures
XRG Requirements
· Always wears correct uniform and maintains high standard of personal appearance and hygiene.
· Complies with, and ensure compliance to, policies and procedures for XRG.
· Complies with, and ensure compliance to, legislative and organizational OH&S/Anti Discrimination and EEO requirements.
· Keeps abreast of industry and marketing professional developments to maintain your own expertise.
PERFORMANCE GOALS:
· Complete Guest Services tasks on time
· Communicate effectively with team members throughout the day
· Have a proactive attitude towards foreseeable problems each day
· Deal with guests, suppliers and team members professionally at all times
· Adhere to XRG Policies and Procedures
Pay: $27.08 – $33.75 per hour
Expected hours: 20.0 – 38.0 per week
Benefits:
Work Location: In person
