LDK Seniors Living’s newest premium village, Amberfield, is located on Cotter Road in Weston, in Canberra’s inner south. It is a short driving distance to Yarralumla, Curtin and Woden town centre. Amberfield will feature 370+ homes, comprising of apartments, sky villas, and villas. LDK’s range of community activities will promote well-being and provide an exceptional and fulfilling senior living experience so residents thrive at every stage of life. This is underpinned by the assurance of a full range of care options, from independent living to 24/7 high-level care, including dementia support. Residents will enjoy resort-style living, with first-class amenities on-site including a restaurant, cafe, bar, greengrocer, theatre and beauty salon. The wellness centre offers a gym, indoor pool, and private health consultation rooms. Thoughtfully designed outdoor spaces include a dog park and eco park.
About the role
Are you a passionate café professional who loves great coffee, innovative beverages and creating memorable customer experiences? As our Hospitality Supervisor - Café Operations, you will lead the daily operations of multiple café outlets within our vibrant retirement living community, ensuring exceptional service, high presentation standards and a welcoming atmosphere for residents and guests.
This hands-on leadership role is perfect for an experienced café supervisor who thrives on the floor, leads by example and enjoys bringing fresh ideas to life. From crafting quality coffee and developing exciting seasonal drinks to coaching team members and creating engaging café experiences, you'll play a key role in driving our café culture and making every visit memorable.
This is a full-time opportunity where your work schedule will be Monday-Thursday (8:30am-4:30pm), Friday (8:30am-5:00pm)
Role responsibilities
Café Operations
- Lead daily operations across multiple café outlets to ensure efficient, friendly and consistent service.
- Maintain a visible and hands-on presence during service periods, supporting the team where needed.
- Prepare and serve high-quality coffee, beverages and light food offerings to company standards.
- Ensure café displays, grab-and-go offerings and retail areas are presented professionally at all times.
- Monitor stock levels and assist with ordering to ensure product availability.
Team Leadership
- Supervise, coach and support café team members during daily operations.
- Assist with onboarding and training of new staff.
- Promote a positive, collaborative and customer-focused team culture.
- Ensure service standards, policies and procedures are consistently followed.
Resident & Guest Experience
- Deliver warm and engaging service that exceeds resident and guest expectations.
- Respond promptly and professionally to enquiries, feedback and requests.
- Build positive relationships with residents through regular interaction and personalised service.
Compliance & Standards
- Maintain high standards of food safety, cleanliness and workplace safety.
- Ensure compliance with food safety legislation, ACT Health requirements and company policies.
- Complete daily operational checks and required administration accurately and on time.
Qualifications, Experience and Skills
Essential
- Current RSA certification.
- Current Food Safety Handling Certificate or willingness to obtain.
- Strong barista skills and experience preparing specialty coffee.
- Experience using hospitality Point of Sale systems.
- Intermediate computer skills including Microsoft Office.
Professional Experience
Skills & Attributes
- Passionate hospitality professional with a genuine love of cafés and coffee.
- Strong hands-on leadership style and willingness to work alongside the team.
- Excellent coffee knowledge, including espresso extraction, milk texturing and café beverage preparation.
- Outstanding customer service and communication skills.
- Ability to motivate and support team members to deliver consistent service standards.
- Well organised with strong attention to detail.
- Positive, reliable and solutions-focused approach.
- Professional presentation and strong work ethic.
- Ability to work independently and manage competing priorities.
Our Employee Value Proposition
LDK villages have established a reputation of being ‘truly happy places’ for residents. We know that this can only be achieved if our team feel connected, respected and valued. When you join LDK, you will be joining a for-purpose, values-led, people-first organisation that empowers and invests in our employees to develop, nurture and grow individual professional capability. You will work in a friendly, open and welcoming environment.
Benefits
- Competitive salary package
- Free on-site parking
- Purchased leave options, giving you the flexibility to take extra time off when you need it.
- Salary packaging with novated leasing options
- Rewards and retail discounts program
- Free daily coffee/tea/standard beverage for all staff
- Continuous professional development and promotion opportunities
- Excellent company culture underpinned by Love, Decency and Kindness (LDK)
- Beautiful workplace environment at all our villages
- Celebration of cultural events amongst staff and residents
- Employee referral bonus and retention bonus
People who join LDK inherently possess and practice LDK values in their daily life. They have a desire and passion to apply these values toward a fulfilling purpose of caring for older people and want to work together with a team that are highly committed to the LDK vision.
If this sounds like you, and LDK sounds like the place you’ve been looking for, we would love to hear from you.
Please click on the “apply” button and follow the prompts. We will get in touch if you are shortlisted for this opportunity.
We encourage all applicants to visit our website at https://ldk.com.au/.
Successful applicants will be required to undergo a Police Clearance. LDK Seniors' Living has a mandatory vaccination policy in relation to influenza.
