About the role
In the role of Customer Services Officer (Grade 1), Admissions Team, you will be the first point of contact for patients, families and visitors, ensuring a smooth and supportive admission experience.
Key responsibilities include:
- Managing patient admissions, discharges and documentation
- Collecting and recording patient information accurately
- Supporting billing processes including private health insurance checks
- Providing informed financial consent and cost estimates
- Liaising with patients, families and internal teams
- Delivering high-quality customer service in a busy hospital environment
What we’re looking for
- Strong customer service and communication skills
- Excellent attention to detail and data entry accuracy
- Ability to work in a fast-paced, high-volume environment
- Confident using computer systems and administrative processes
- A team player with a professional and empathetic approach
Position Description
Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services.
Barwon Health staff benefits
Excellent working conditions and a strong sense of job satisfaction
A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program
Extensive professional development opportunities
Attractive salary packaging benefits
Living expenses capped at $9,010
Meals and entertainment capped at $2,650
For more information about working at Barwon Health, please click Here
Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community.
We are strongly committed to the safety and wellbeing of all children and young people. Click here for further information on the Victorian Government’s Child Safe Standards: About Child Safe Standards | Victorian Government (www.vic.gov.au)
If you need adjustments to participate in the recruitment process, please contact us at [email protected]
All appointments are subject to:
Satisfactory Police Record Check
Immunisation Status Clearance
Working with Children Check (if applicable)
To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description. Please note: We do not accept resumes via email.
Internal applicants:
If you are currently employed at Barwon Health, please ensure you sign in via the employee login on the external careers page or access the careers cage through One Point (intranet) before applying.
