ABOUT THE ROLE
Due to continued growth, Drive Group Australia are currently seeking a Part-time Customer Experience Officer to support the team in Dandenong. The role is 30 hours per week spread over Mon to Fri. Some flexibility with start and finish time that could suit school hours. In this role, you will be responsible for completing front-of-house administrative duties and providing our customers with exceptional customer service.
ABOUT YOU
- Strong computer literacy skills, proficient with MS Office product, and the ability to learn new systems
- High attention to detail
- Excellent communication (verbal and written) and interpersonal skills demonstrating your flair for exceptional customer service
- Strong work ethic, positive attitude, and passion to learn and succeed.
- Previous experience in office-based customer service role.
- Insurance Industry experience highly regarded.
- Understanding of and willingness to abide by all safety practices.
- Appropriate Australian Working Right s.
PERKS ON OFFER
- ‘ME’ Day: A paid day off on your birthday so you can celebrate however you’d like!
- Wellbeing Program: We care about your wellbeing. You and your immediate family can access our Employee Assistance Program (EAP) for free, confidential counselling and support whenever you need it.
- Reward and Recognition: Enjoy site-run incentives like BBQs, team events, and company-wide recognition programs, including quarterly awards
- Discounts: Enjoy discounts on insurance and a variety of handy household items.
- Everyday Savings: Save on everyday expenses with access to discounted movie vouchers, retail gift cards, petrol and grocery gift cards, and more!
- Training: We provide training with I-CAR and other providers to upskill our teams and ensure they’re equipped with the latest knowledge of our industry.
- Career Development: As we are growing at a rapid rate and promote from within, opportunities for career progression are bountiful.
- Equal Opportunity: Drive Group is an equal opportunity employer. Joining our team means joining a company that prioritises the health, safety and wellbeing of its people and fosters a culture of respect, inclusivity, and safety.
ABOUT DRIVE GROUP AUSTRALIA
As a growing national business, Drive Group Australia believes performance and success begins with fixing every vehicle to a high quality and safe standard. These quality standards are backed by our day-to-day commitment to provide excellent customer care and service. Drive Group Australia truly represents the adage “one stop shop solution”, with our range of services covering the entire gamut of motor vehicle accident repairs, including: drive and non-drive repair solutions, direct insured, third party claims, fleet operators and FMO’s.
Make the change today, apply now!
Alternatively, you can email your resume and details to [email protected] and a member of our team will be in touch soon for a confidential discussion at a time that suits.
