About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Group IT provides technology strategy, governance, delivery, and support for all of Toll. The team enable Toll with the right technology foundations and business systems to grow the business and support our customer needs.
About the role
As a SAP Systems Support Analyst, you will provide first‑ and second‑level functional and technical support across Toll’s SAP landscape. You will play a key role in ensuring stable day‑to‑day SAP operations by resolving incidents and service requests in line with approved procedures and SLAs. Working closely with SAP delivery teams, operations and business stakeholders, you will contribute to strong service outcomes, effective knowledge sharing and continuous improvement.
A day in the life of a SAP Systems Support Analyst at Toll Group
- Resolve SAP incidents and service requests, providing first‑ and second‑level support
- Log, categorise and prioritise issues accurately in the service management tool
- Investigate issues, perform root‑cause analysis and escalate where required
- Support user access requests in line with security and segregation of duties controls
- Contribute to knowledge articles, FAQs and support documentation
- Support hypercare activities following SAP releases and deployments
Qualifications
- Bachelor’s degree in Computer Science, Information Systems or a related discipline
- SAP support or functional certification preferred
- Experience supporting SAP systems in an enterprise environment
- Ability to work across multiple time zones when required
- Strong commitment to security, governance and audit compliance
Skills & experience
- Experience with incident, problem and service request management
- Basic functional or technical SAP knowledge (S/4HANA experience preferred)
- Strong troubleshooting and analytical capability
- Clear written and verbal communication skills
- Strong attention to detail and documentation discipline
- Customer‑focused mindset with a commitment to service quality
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.
