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Join Dragonfly as our Client Support Coordinator, acting as the customer champion across day-to-day client matters, B2B and B2C claims, onboarding, reporting, and service coordination.
Dragonfly stands for a different way of doing e-commerce delivery in Australia. Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.
At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia.
As the Client Support Coordinator, you will play a crucial role in delivering a premium customer experience by proactively managing client matters, resolving issues, and supporting seamless onboarding for new accounts. You will work closely with Key Accounts, Business Development, Operations, and offshore Customer Service teams to ensure service excellence across all touchpoints.
This role is well suited to someone who is customer-focused, highly organised, solutions-oriented, and confident working across multiple stakeholders in a fast-paced environment. You will also contribute to reporting, service improvements, and broader commercial initiatives that support Dragonfly’s growth and client experience.
Act as Dragonfly’s customer champion, managing day-to-day client matters including B2B and B2C claims.
Deliver a premium customer experience by proactively resolving issues and escalating when needed.
Support seamless onboarding of new clients, ensuring smooth transitions from Sales to Key Account Management.
Monitor client accounts for updates such as tenders, key contact changes, or service shifts, and coordinate internal responses.
Build and nurture strong client relationships, always adopting a solution-oriented and professional approach.
Collaborate daily with the Key Accounts Manager, Senior Business Development Manager, Operations, and offshore Customer Service teams.
Facilitate smooth handovers and align on service delivery benchmarks across departments.
Communicate clearly and consistently across functions to ensure alignment on business objectives and client needs.
Generate scheduled and ad-hoc reports for internal and external stakeholders to provide visibility on performance.
Track KPIs and service benchmarks to support business performance and inform strategic decisions.
Provide critical insights based on client feedback and market trends to support data-driven decision-making.
Assist with the rollout and communication of new products, rates, and service updates to clients.
Ensure all commercial activities are conducted with professionalism, legal compliance, and ethical integrity.
Qualifications and Experience:
Proven experience in customer support, client services, account coordination, or a similar role.
Experience managing customer issues, service enquiries, claims, or account-related matters.
Strong relationship-building skills and the ability to work effectively with internal and external stakeholders.
Excellent verbal and written communication skills, with a professional and customer-centric approach.
Strong organisational skills and the ability to manage competing priorities in a fast-paced environment.
Ability to identify issues, think proactively, and support practical, solution-oriented outcomes.
Strong reporting and analytical capability, with the ability to interpret KPIs and service benchmarks.
High attention to detail and sound judgement when handling customer data, contracts, and pricing-related information.
Ability to work collaboratively across Sales, Operations, Key Accounts, and Customer Service teams.
A commitment to professionalism, compliance, and Dragonfly’s core values.
Enjoy a collaborative, team-oriented environment.
Enjoy a hybrid working arrangement.
Make a tangible impact on customer and client experience.
Competitive remuneration package.
Growth and development opportunities in both Australia and Canada.
Opportunity to make an impact and be a part of a rapidly growing Company.
Ready to be Dragonfly’s next Client Support Coordinator? !
Sending packages should be simple.
Dragonfly stands for a different way of doing e-commerce delivery in Australia.
Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.
At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia.
Welcome to Dragonfly.
