About the role
OPlus Health Grafton is seeking a dedicated and professional Medical Receptionist to join our healthcare team on a full-time basis. Located in Grafton NSW 2460, this role is pivotal to the smooth operation of our medical practice. As a Medical Receptionist, you will be the first point of contact for our patients, playing a crucial role in creating a welcoming and efficient environment. This position is essential to ensuring that our practice runs smoothly, patient information is managed securely, and administrative processes support the clinical team in delivering excellent patient care.
Key responsibilities
- Greeting patients upon arrival and maintaining a warm, professional demeanour in reception
- Scheduling and confirming appointments using practice management systems, ensuring efficient patient flow
- Processing patient registration and updating medical records with accurate information
- Managing patient enquiries and telephone calls, providing information and directing calls appropriately
- Handling patient billing, processing payments and explaining accounts when necessary
- Managing correspondence, including letters and referrals, ensuring timely distribution
- Maintaining confidentiality and compliance with privacy legislation and health data protection requirements
- Assisting clinical staff by preparing patient files and records prior to appointments
- Managing waiting areas to ensure they remain clean, organised and welcoming
- Performing general administrative tasks including filing, data entry and document management
What we're looking for
- 2 years' experience working as a Medical Receptionist or in a similar healthcare administrative role
- Quick learner
- Proficiency with practice management software and electronic health record systems
- Strong communication skills, both written and verbal, with the ability to interact professionally with patients and staff
- Excellent organisational and time management skills, with the ability to handle multiple tasks simultaneously
- A commitment to maintaining patient confidentiality and understanding of healthcare privacy legislation
- Professional telephone manner and customer service experience
- Experience in Best Practice software
- Proficiency with Microsoft Office applications and general IT competency
- Ability to work effectively as part of a team and support clinical staff
- A patient-focused approach and genuine passion for providing excellent customer service
- Has an understanding of Privacy and Confidentiality
- Ideally, certification or training in medical administration, or a recognised receptionist qualification
- Experience in checking, maintaining and stocking pathology consumables in the clinic
What we offer
OPlus Health Grafton is committed to creating a supportive and professional workplace where our team members can thrive. We offer competitive remuneration commensurate with experience and qualifications. This full-time position provides the opportunity to work in a dynamic healthcare environment where your contributions are valued and recognised. We support ongoing professional development and encourage team members to enhance their skills and knowledge. Our practice prioritises a positive workplace culture where staff wellbeing is important to us. We believe in work-life balance and aim to foster an inclusive, supportive environment for all team members. Additional benefits may include staff discounts, access to training opportunities and a collaborative team atmosphere.
About us
OPlus Health Grafton is a trusted healthcare provider dedicated to delivering quality medical services to the Grafton community. Our practice is built on the principles of compassionate patient care, clinical excellence and professional integrity. We pride ourselves on creating a welcoming environment where patients receive comprehensive medical support and preventative care. Our team is committed to maintaining the highest standards of practice management and patient satisfaction. We work collaboratively to ensure that every patient receives the best possible care and support, and we value our staff as integral members of this mission.
Apply now
If you are a professional Medical Receptionist looking for a rewarding full-time opportunity in Grafton, we would like to hear from you. Please submit your resume, cover letter and references to OPlus Health Grafton. Join our team and make a meaningful difference in our patients' lives.
Pay: $24.95 – $28.00 per hour
Application Question(s):
- Do you have an understanding of Privacy and Confidentiality?
- Do you have Best Practice Software experience?
- Do you have an understanding of Cold Chain Management?
Experience:
- Medical receptionist: 2 years (Required)
Licence/Certification:
- Driver's Licence (Required)
- Certificate in Business Administration (Medical) (Preferred)
Work Location: In person
