주요업무내용
Respond to customer inquiries via email, phone, chat, or social media in a timely and professional manner
Resolve product, order, delivery, or return-related issues effectively
Provide product information, troubleshooting guidance, and after-sales support
Monitor and manage order status, refunds, and exchanges in coordination with logistics
Maintain accurate customer records and escalate issues as needed
Collect and report recurring customer feedback and trends to relevant teams
Support improvement of internal CS processes and knowledge base
그 외 자격요건
Excellent verbal and written communication skills in English (Korean proficiency is a plus)
Strong interpersonal skills with a calm, professional demeanor under pressure
Detail-oriented, organized, and able to multitask
