Job Requisition ID: 8613
Legal Entity: Monash Health
Location:
Scoresby, VIC, AU, 3179
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Employment Type: Full Time
Posting Date: 14 Jul 2026
Monash Health exists to reimagine care, so that people can live their best lives.
We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience.
As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice.
Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.
Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.
To see first-hand what our colleagues think about working here, take a look at the following short videos monashhealth.org/careers.
About the Role
Oracle Fusion Support Officer
- Key support role supporting Monash Health's Oracle Fusion environment
- Provide first and second-level support across Oracle Fusion applications including ERP, SCM, HCM and Payroll interfaces.
- Permanent, full-time role based at Scoresby Corporate Site
Monash Health is the largest healthcare provider in Victoria and is recognised for its exceptional clinical care and research. We are dedicated to providing outstanding patient care. We appreciate our unique and vital role as an integral part of the communities we serve and the importance of maintaining our services in a changing environment. The integrity of our corporate systems is critical to our ability to deliver excellent care to every patient, every time.
This role represents an exciting opportunity within our Applications and Enablement team. Reporting to the Manager Finance Systems, you will play a key role in providing day-to-day functional support for Monash Health's Oracle Fusion applications. You will help ensure our systems operate reliably and efficiently while supporting Finance, Supply Chain, People & Culture and Payroll functions across the organisation.
Working closely with business stakeholders, vendors and internal digital teams, you will contribute to resolving system issues, supporting business improvements, delivering user training and ensuring the ongoing success of our Oracle Fusion platform.
If appointed, your contribution will be assessed across five Key Result Areas:
Application Support and Operation
Customer Service and Stakeholder Engagement
Training, Capability Uplift and Knowledge Enablement
Continuous Improvement and Change Support
System Integrity and Service Excellence
This role is expected to work in a hybrid model, with a minimum of three days per week on site in our Scoresby Office.
About You
The Oracle Fusion Support Officer ensures the effective support and optimisation of Oracle Fusion applications across Monash Health. You are passionate about customer service and enjoy helping users resolve issues, improve processes and gain confidence using enterprise systems.
With strong communication skills and an ability to build positive stakeholder relationships, you can translate business needs into clearly articulated system issues, support requests or improvement opportunities. You are comfortable working with both technical teams and business users and thrive in a fast-paced environment where priorities can change quickly.
Naturally curious and solution-focused, you enjoy troubleshooting issues, identifying trends and contributing to continuous improvement initiatives. You take pride in delivering high-quality support and maintaining strong working relationships across the organisation.
On a personal level, you are:
Highly organised and customer focused
Flexible and able to adapt readily to changing priorities
A highly effective communicator with strong stakeholder engagement skills
Analytical with strong problem-solving abilities
Committed to continuous learning and professional development
A collaborative team player who enjoys helping others succeed
What You Need
To be considered for this role, you will need to demonstrate:
Experience supporting enterprise business applications within a complex environment
Exposure to Oracle Fusion or similar applications and associated business processes
Experience managing incidents and service requests through a structured service management framework
Proven ability to investigate issues, identify root causes and coordinate resolution activities
Strong customer service and stakeholder management experience
Experience supporting testing activities, including User Acceptance Testing (UAT) and regression testing
Ability to develop and maintain user documentation, knowledge articles and training materials
Excellent written and verbal communication skills.
While not mandatory requirements, experience with the following will be highly regarded:
Oracle Fusion ERP, SCM, HCM or Payroll modules or similar applications
Experience supporting payroll, finance or procurement systems
Experience working within a large public sector, healthcare or enterprise environment.
We are especially interested in hearing from candidates who enjoy working in highly collaborative environments and have a passion for improving user experiences through technology.
Benefits of Working at Monash Health
Monash Health offers a range of benefits, including:
Comprehensive employee health and wellbeing programs including Fitness Passport
Five weeks annual leave with leave loading
Monthly ADOs for full-time employees
Salary packaging benefits
Professional development and learning opportunities
Flexible working arrangements
Opportunity to contribute to technology solutions that support the delivery of exceptional patient care across Victoria.
For a confidential discussion and to explore this opportunity further, please reach out to Sherree O'Connell, Head of Enterprise Corporate Applications and Enablement on 0451 309 776
Position Description can be found here
Our Culture and Values
At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement.
Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.
You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.
We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time.
We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.
How to Apply
Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’
Applications will be screened upon receipt and selection activity may commence prior to the closing date.
Applications close: 21st July 2026
