About ACH Group:
For over 70 years, ACH Group, a leading not-for-profit in aged care, has enriched the lives of older South Australians. With over 1,900 dedicated individuals working together, we’re able to create good lives for our customers. With purpose-led roles across residential care, retirement living, home and community care, health and wellness, social experiences and corporate teams, our workforce delivers impact for our residents and customers.
About the Role:
The Customer Access Team at Mile End is looking for multiple team members to join the team, part-time and full-time considered. Weekend work will be required.
As the Customer Service Officer, you will provide high-end customer service over the phone, acting as the first point of contact for internal and external customers.
What you’ll do:
- Provide seamless and solution-focused customer service over the phone
- Connect customers to appropriate services, with a ‘one call’ resolution focus
- Undertake administration tasks
- Contribute to the customer experience by providing and linking customers to expert services that support maintaining a good life
About you!
- Outstanding customer service skills, with proven experience in delivering outstanding customer service
- IT savvy – with intermediate computer literacy, with the ability to use various software and databases
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment
- Candidates with experience in a similar role are highly desirable
You will need:
- A satisfactory National Criminal History Record Check, no older than 12 months at commencement of employment.
If you want to join our amazing team, we can offer you:
- Career development with inhouse upskilling and external learning opportunities
- Friendly and inclusive culture, supporting diversity and employee wellbeing
- Free on-site flu vaccination program
- Financial advice for HESTA members, our preferred superannuation supplier
- Wellbeing program including free employee assistance program
- Recognition program acknowledging significant contributions
- Salary packaging to maximise your take home pay
- Discounted Corporate Membership – Health Insurance – BUPA
ACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum to reduce your tax. We also offer a range of perks through our Employee Benefits Program (e.g., discounted private health).
How to Apply:
Simply hit ‘Apply Now.’
ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis.
