About this opportunity
As a Care Manager, you will play a key role in delivering exceptional care experiences for both new and existing clients. You will work closely with clients and their families to understand their goals and develop tailored care plans that support their independence and wellbeing.
Working alongside our dedicated office team, you will ensure services are coordinated smoothly and that clients receive the highest quality support. This is a highly rewarding role for someone who enjoys building meaningful relationships and making a genuine difference in people’s lives.
Why join us?
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Build a meaningful career supporting older Australians and their families to live well at home
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Enjoy your birthday your way with a paid day off each year
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Paid wellness, volunteering and study leave to support your wellbeing and growth
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Save on your next car with our novated leasing options
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Be recognised at our annual Heart of Dovida Awards, celebrating the people who bring our values to life
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A close-knit team, with a dedicated admin support team to help you focus on the things that matter most
Key Responsibilities:
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Build strong, trust-based relationships with clients and families
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Lead client onboarding, reviews, and ongoing care coordination through a wellness and reablement lens
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Develop and formalise individualised care plans and service agreements
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Actively promote Dovida’s services to ensure high-quality support and stronger business outcomes
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Provide ongoing feedback and collaboration with our Caregiver team
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Document interactions and keep all stakeholders informed
About you
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Previous experience in aged care and aged care systems, ideally Home Care Packages/Support at Home
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Previous experience in case management is desirable
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Outstanding relationship-building and communication skills
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A confident, professional approach to customer engagement and delivering on promises
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Experience with Microsoft Office Suite – especially Outlook, Excel, and Word
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Proactive, solutions focused and engaging
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Valid Australian Driver’s Licence and willingness to travel across the region
