Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.
Join Optus as a Senior Contact Centre Specialist, where you’ll deliver advanced technical support and managed services across Cloud Contact Centre platforms for a large govenment agency You’ll own highly complex escalations, drive incident and change processes, mentor other team members, and act as a technical SME across key customer engagements. Operating within a high‑pressure, ITIL‑aligned environment, you’ll ensure stability, reliability, and continuous improvement across mission‑critical Contact Centre and UC technologies.
