Key Responsibilities
Sales Support:
Pre-Sales Support:
- Work collaboratively with customers, Technical Support Teams and other key stakeholders to develop solutions that meet customers’ requirements
- Important: Conduct cost/benefit analysis and determine project margins to ensure all projects undertaken are commercially viable (using average selling price BI file and others) and working with Pricing Analyst to ensure they are at market price.
- Important: Responsible for bid management to ensure the PSA team submits responses back to sales on or before the due date.
- Prepare and conduct presentations to, and negotiations with customers (prospective and existing), to highlight our product and service capability
- Manage project execution and customer handover process to ensure project milestones and deadlines are achieved to customer’s expectations and all project activity complies with relevant legislation and Vertiv’s policies, procedures and ethical standards.
- Prepare regular reports and analyses of business achievements, opportunities and performance against plan KPIs to ensure compliance with Vertiv’s reporting protocols
Manage the day-to-day operation of the Manila based application engineers and work side by side with the local Power & Thermal Solution Leaders to ensure accurate proposals are submitted with successful outcome
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Continuous Improvement:
- Work with key stakeholders and internal and external customers to identify improvement opportunities (product solutions, technical support and service delivery) and develop and implement action plan (VOS)
Measure and evaluate quote to cash improvement initiatives
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People Management
- Attract, develop and retain a highly competent and motivated team in the PSA team
- Agree objectives & KPI’s with direct reports and provide monthly feedback & performance management.
- Coach team members to achieve performance objectives & develop individual competence
- Develop succession plan for key roles within the PSA team structure
Foster teamwork/cohesiveness within the PSA Team cross functionally with other Divisions
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WHS, Environment & Quality:
- Comply with all Work, Health & Safety, Environment and Quality obligations
- Actively promote safety in the workplace
